Outgoing and hardworking accustomed to working with clients to address needs, drive profit, and success. Skilled manager/sales associate with proven skills in operational and team leadership. Bringing years of related experience combined with results-focused and quality-driven approach.
Skills
Sales and marketing
Reliable and trustworthy
People skills
Work ethic
Problem resolution
Clerical
MS Office proficient
Office management
Customer relationship management
Experience
08/2019 to 07/2020
Solution SpecialistD.R. Horton, Inc. – Myrtle Beach, SC,
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Keep records of purchases, sales, and requisitions
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Answer questions regarding the store and its merchandise
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Demonstrate use or operation of merchandise Describe merchandise and explain use, operation, and care of merchandise to customers.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
09/2018 to 08/2019
Salon DirectorHarbor Retirement Associates – Lady Lake, FL,
Respond to customer inquiries or complaints
Schedule guest appointments
Maintain client databases
Coordinate facility schedules to maximize usage and efficiency
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
Develop or implement marketing strategies
Sell products, services, or memberships
Recruit, interview, or hire employees.
Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
Assessed employees' performance and offered insight into methods that could improve service.
Interviewed and hired talented individuals offering exemplary skills and experience valuable to salon.
Pleasantly welcomed clients to salon, signed in for services and offered cold beverages.
Supervised waiting area, straightening magazines to maintain welcoming atmosphere for clients.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Scheduled employees and oversaw customer appointment calendar.
Enforced safety procedures in accordance with facility policies and government regulations.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Promoted to leadership position after 2 months in position.
08/201 to 03/202
Sales ConsultantRyan Lawn & Tree – Overland Park, KS,
Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Reviewed and controlled used vehicle inventory to maintain accurate supply.
Partnered with employees to develop relationships with customers and enhance sales processes.
Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Education and Training
Expected in
Diploma: Omaha North NE High School Equivalency - , GPA: Curriculum
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