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Solution Specialist Resume Example

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SOLUTION SPECIALIST
Resume Received
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Education and Training
Diploma
Omaha North NE High School Equivalency
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Summary

Outgoing and hardworking accustomed to working with clients to address needs, drive profit, and success. Skilled manager/sales associate with proven skills in operational and team leadership. Bringing years of related experience combined with results-focused and quality-driven approach.

Skills
  • Sales and marketing
  • Reliable and trustworthy
  • People skills
  • Work ethic
  • Problem resolution
  • Clerical
  • MS Office proficient
  • Office management
  • Customer relationship management
Experience
Solution SpecialistCompany Name | City, State09/2019 - 08/2020
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Keep records of purchases, sales, and requisitions
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Demonstrate use or operation of merchandise Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
Salon DirectorCompany Name | City, State09/2018 - 09/2019
  • Respond to customer inquiries or complaints
  • Schedule guest appointments
  • Maintain client databases
  • Coordinate facility schedules to maximize usage and efficiency
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
  • Develop or implement marketing strategies
  • Sell products, services, or memberships
  • Recruit, interview, or hire employees.
  • Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
  • Assessed employees' performance and offered insight into methods that could improve service.
  • Interviewed and hired talented individuals offering exemplary skills and experience valuable to salon.
  • Pleasantly welcomed clients to salon, signed in for services and offered cold beverages.
  • Supervised waiting area, straightening magazines to maintain welcoming atmosphere for clients.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Promoted to leadership position after 2 months in position.
Sales ConsultantCompany Name | City, State08/0201 - 03/0202
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Partnered with employees to develop relationships with customers and enhance sales processes.
  • Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
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Resume Overview

School Attended

  • Omaha North NE High School Equivalency

Job Titles Held:

  • Solution Specialist
  • Salon Director
  • Sales Consultant

Degrees

  • Diploma

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