, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Outgoing and hardworking accustomed to working with clients to address needs, drive profit, and success. Skilled manager/sales associate with proven skills in operational and team leadership. Bringing years of related experience combined with results-focused and quality-driven approach.
- Sales and marketing
- Reliable and trustworthy
- People skills
- Work ethic
- Problem resolution
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- Clerical
- MS Office proficient
- Office management
- Customer relationship management
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08/2019 to 07/2020 Solution Specialist D.R. Horton, Inc. – Myrtle Beach, SC,
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Keep records of purchases, sales, and requisitions
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise Describe merchandise and explain use, operation, and care of merchandise to customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
09/2018 to 08/2019 Salon Director Harbor Retirement Associates – Lady Lake, FL,
- Respond to customer inquiries or complaints
- Schedule guest appointments
- Maintain client databases
- Coordinate facility schedules to maximize usage and efficiency
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
- Develop or implement marketing strategies
- Sell products, services, or memberships
- Recruit, interview, or hire employees.
- Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
- Assessed employees' performance and offered insight into methods that could improve service.
- Interviewed and hired talented individuals offering exemplary skills and experience valuable to salon.
- Pleasantly welcomed clients to salon, signed in for services and offered cold beverages.
- Supervised waiting area, straightening magazines to maintain welcoming atmosphere for clients.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Scheduled employees and oversaw customer appointment calendar.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Promoted to leadership position after 2 months in position.
08/201 to 03/202 Sales Consultant Ryan Lawn & Tree – Overland Park, KS,
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
Expected in Diploma:
Omaha North NE High School Equivalency - ,
GPA:
Curriculum
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