SOLUTION LEAD SPEACLIST Resume Example Company Name

SOLUTION LEAD SPEACLIST

PROFESSIONAL SUMMARY

Proven leader with skills in overseeing operation, hiring and developing staff, increasing market share and leveraging client relationships to achieve company goals. Analytical thinker and confident communicator successful at building and sustaining effective relationships. I have the talents and skills to work independently, to produce and lead remarkable performance within a team environment, and to creatively resolve problems and capitalize on opportunities. My background in sales, marketing, and business development may be exploited and my keenness for supply chain management may be enhanced.

AREA OF EXPERTISE

Operation Management
Customer Service Excellence
Developing leads
Staff Supervision and Training
Interviewing / Hiring
New Business Acquisition
Marketing / Advertising

Technical solutions development
Sales solutions
Inventory / Cash Management
Team leadership experience
Problem Analysis and Resolution
Consultative / Solution Selling

PROFESSIONAL EXPERIENCE

Company Name | City, StateSOLUTION LEAD SPEACLIST09/2017 - Current

Support the delivery of exemplary customer experiences by working with sales team to manage wait times, resolve customer issues, and assist with customer transactions as needed
Demonstrate and held team accountable for developing product expertise and providing highest levels of professionalism and courtesy
Manage store merchandise and layout to align with store merchandising plans
Assessed and tracked team performance, including meeting and exceeding assigned quotas, and worked with team to implement development plans for any existing skill gaps.
Provided ongoing development, training, and coaching that inspired the team toward exceeding sales goals and performing successfully.
Reported financial and sales status, managed cash and inventory levels, and ensured that compliance, sales, and retention objectives were me.
Managed procedures for start-up, daily operations and shutdowns.

Company Name | City, StateSOLUTION SPECIALIST05/2014 - 09/2017

Provided top product quality control and inspection while eliminating downtime to maximize revenue.
Develop and refine sales messaging, obtain a strong product knowledge and identify key deal-closing criteria; accurately forecast opportunities and manage pipeline
Meet and exceed both qualitative and quantitative sales goals on a consistent basis
Build rapport and relationships with internal and external customers in a prompt, courteous, efficient and professional manner
Recommended improvements to customers and demonstrated potential cost reductions and process improvements.

Company Name | City, StateBRANCH MANAGER01/2009 - 05/2014

Built strong rapport with new and existing clients to better serve rental needs and promote branch loyalty.
Attended/hosted outside sales meetings or events to promote the company and branch location.
Continued to increase the market penetration of the branch and increase revenue by 25%.
Increased fleet size by 35% at the main location and 50% at satellite location.
Actively participated in the training, coaching, and mentoring of the Assistant Manger's, Management Trainees, Sales and Service Associates.
Completed performance reviews on Management Trainees, Sales and Service Associates and held meetings with these individuals to discuss their strengths and weakness.
Held monthly staff meetings to keep employees motivated and informed of business operations and employee growth opportunities.
Directed and organized all reservations and customer pick-ups; handled/assisted in the resolution of customer service issues.
Maintained a high level of customer service such that the Enterprise Quality Service Index Score expected of 80% per store location but my location exceeded the corporate average of 90-95% monthly.
Managed multi-million-dollar operation with a fleet of 260 cars, established strategies for improved cost control.
Measured the effectiveness of marketing, advertising, and communications programs and strategies.
Recruited, managed and developed over 50 employees in my tenure.

Company Name | City, StateAssistant Manager07/2006 - 07/2008

Assisted store management in merchandising the store in accordance with company directed standards.
Supervised the sales staff to generate sales through effective sales techniques
Oversaw office operations and maintained store compliance.
Painted current knowledge of the product and how to apply it while servicing the customer.
Displayed and sold the merchandise: ensured staff was well versed in company directed customer service practices.
Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
Complied with all company directed policies and procedures as they related to the store operations, receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control.

Education and Training

Southern University And A & M College | City, StateMBA in Supply Chain Management 05/2015

Northwestern State University of Louisiana | City, StateBachelor of Science in Marketing12/2008

PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS

Alpha Phi Alpha Fraternity, Incorporated

Student In Free Enterprise (SIFE)

Minden High School Alumni Association

National Black MBA Association, Incorporated

Resume Overview

School Attended

Southern University And A & M College
Northwestern State University of Louisiana

Job Titles Held:

SOLUTION LEAD SPEACLIST
SOLUTION SPECIALIST
BRANCH MANAGER
Assistant Manager

Degrees

MBA in Supply Chain Management
Bachelor of Science in Marketing

SOLUTION LEAD SPEACLIST Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes