SOLUTION LEAD SPEACLIST Resume Example
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SOLUTION LEAD SPEACLIST
PROFESSIONAL SUMMARY
Proven leader with skills in overseeing operation, hiring and developing staff, increasing market share and leveraging client relationships to achieve company goals. Analytical thinker and confident communicator successful at building and sustaining effective relationships. I have the talents and skills to work independently, to produce and lead remarkable performance within a team environment, and to creatively resolve problems and capitalize on opportunities. My background in sales, marketing, and business development may be exploited and my keenness for supply chain management may be enhanced.
AREA OF EXPERTISE
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PROFESSIONAL EXPERIENCE
National Instruments Corporation | Austin , TXSOLUTION LEAD SPEACLIST09/2017 - Current
- Support the delivery of exemplary customer experiences by working with sales team to manage wait times, resolve customer issues, and assist with customer transactions as needed
- Demonstrate and held team accountable for developing product expertise and providing highest levels of professionalism and courtesy
- Manage store merchandise and layout to align with store merchandising plans
- Assessed and tracked team performance, including meeting and exceeding assigned quotas, and worked with team to implement development plans for any existing skill gaps.
- Provided ongoing development, training, and coaching that inspired the team toward exceeding sales goals and performing successfully.
- Reported financial and sales status, managed cash and inventory levels, and ensured that compliance, sales, and retention objectives were me.
- Managed procedures for start-up, daily operations and shutdowns.
Distribution Now | Montoursville , PASOLUTION SPECIALIST05/2014 - 09/2017
- Provided top product quality control and inspection while eliminating downtime to maximize revenue.
- Develop and refine sales messaging, obtain a strong product knowledge and identify key deal-closing criteria; accurately forecast opportunities and manage pipeline
- Meet and exceed both qualitative and quantitative sales goals on a consistent basis
- Build rapport and relationships with internal and external customers in a prompt, courteous, efficient and professional manner
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
Regal Cinemas Corporation | Guam , GUBRANCH MANAGER01/2009 - 05/2014
- Built strong rapport with new and existing clients to better serve rental needs and promote branch loyalty.
- Attended/hosted outside sales meetings or events to promote the company and branch location.
- Continued to increase the market penetration of the branch and increase revenue by 25%.
- Increased fleet size by 35% at the main location and 50% at satellite location.
- Actively participated in the training, coaching, and mentoring of the Assistant Manger's, Management Trainees, Sales and Service Associates.
- Completed performance reviews on Management Trainees, Sales and Service Associates and held meetings with these individuals to discuss their strengths and weakness.
- Held monthly staff meetings to keep employees motivated and informed of business operations and employee growth opportunities.
- Directed and organized all reservations and customer pick-ups; handled/assisted in the resolution of customer service issues.
- Maintained a high level of customer service such that the Enterprise Quality Service Index Score expected of 80% per store location but my location exceeded the corporate average of 90-95% monthly.
- Managed multi-million-dollar operation with a fleet of 260 cars, established strategies for improved cost control.
- Measured the effectiveness of marketing, advertising, and communications programs and strategies.
- Recruited, managed and developed over 50 employees in my tenure.
Friedman's Jewelers | City , STATEAssistant Manager07/2006 - 07/2008
- Assisted store management in merchandising the store in accordance with company directed standards.
- Supervised the sales staff to generate sales through effective sales techniques
- Oversaw office operations and maintained store compliance.
- Painted current knowledge of the product and how to apply it while servicing the customer.
- Displayed and sold the merchandise: ensured staff was well versed in company directed customer service practices.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Complied with all company directed policies and procedures as they related to the store operations, receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control.
Education and Training
Southern University And A & M College | City, StateMBA in Supply Chain Management 05/2015
Northwestern State University of Louisiana | City, StateBachelor of Science in Marketing12/2008
PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS
Alpha Phi Alpha Fraternity, Incorporated
Student In Free Enterprise (SIFE)
Minden High School Alumni Association
National Black MBA Association, Incorporated
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Resume Overview
School Attended
- Southern University And A & M College
- Northwestern State University of Louisiana
Job Titles Held:
- SOLUTION LEAD SPEACLIST
- SOLUTION SPECIALIST
- BRANCH MANAGER
- Assistant Manager
Degrees
- MBA in Supply Chain Management
Bachelor of Science in Marketing
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