LiveCareer-Resume

solution lead speaclist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
PROFESSIONAL SUMMARY

Proven leader with skills in overseeing operation, hiring and developing staff, increasing market share and leveraging client relationships to achieve company goals. Analytical thinker and confident communicator successful at building and sustaining effective relationships. I have the talents and skills to work independently, to produce and lead remarkable performance within a team environment, and to creatively resolve problems and capitalize on opportunities. My background in sales, marketing, and business development may be exploited and my keenness for supply chain management may be enhanced.

AREA OF EXPERTISE
  • Operation Management
  • Customer Service Excellence
  • Developing leads
  • Staff Supervision and Training
  • Interviewing / Hiring
  • New Business Acquisition
  • Marketing / Advertising
  • Technical solutions development
  • Sales solutions
  • Inventory / Cash Management
  • Team leadership experience
  • Problem Analysis and Resolution
  • Consultative / Solution Selling
PROFESSIONAL EXPERIENCE
SOLUTION LEAD SPEACLIST, 09/2017 to Current
National Instruments CorporationAustin, TX,
  • Support the delivery of exemplary customer experiences by working with sales team to manage wait times, resolve customer issues, and assist with customer transactions as needed
  • Demonstrate and held team accountable for developing product expertise and providing highest levels of professionalism and courtesy
  • Manage store merchandise and layout to align with store merchandising plans
  • Assessed and tracked team performance, including meeting and exceeding assigned quotas, and worked with team to implement development plans for any existing skill gaps.
  • Provided ongoing development, training, and coaching that inspired the team toward exceeding sales goals and performing successfully.
  • Reported financial and sales status, managed cash and inventory levels, and ensured that compliance, sales, and retention objectives were me.
  • Managed procedures for start-up, daily operations and shutdowns.
SOLUTION SPECIALIST, 05/2014 to 09/2017
Distribution NowMontoursville, PA,
  • Provided top product quality control and inspection while eliminating downtime to maximize revenue.
  • Develop and refine sales messaging, obtain a strong product knowledge and identify key deal-closing criteria; accurately forecast opportunities and manage pipeline
  • Meet and exceed both qualitative and quantitative sales goals on a consistent basis
  • Build rapport and relationships with internal and external customers in a prompt, courteous, efficient and professional manner
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
BRANCH MANAGER, 01/2009 to 05/2014
Regal Cinemas CorporationGuam, GU,
  • Built strong rapport with new and existing clients to better serve rental needs and promote branch loyalty.
  • Attended/hosted outside sales meetings or events to promote the company and branch location.
  • Continued to increase the market penetration of the branch and increase revenue by 25%.
  • Increased fleet size by 35% at the main location and 50% at satellite location.
  • Actively participated in the training, coaching, and mentoring of the Assistant Manger's, Management Trainees, Sales and Service Associates.
  • Completed performance reviews on Management Trainees, Sales and Service Associates and held meetings with these individuals to discuss their strengths and weakness.
  • Held monthly staff meetings to keep employees motivated and informed of business operations and employee growth opportunities.
  • Directed and organized all reservations and customer pick-ups; handled/assisted in the resolution of customer service issues.
  • Maintained a high level of customer service such that the Enterprise Quality Service Index Score expected of 80% per store location but my location exceeded the corporate average of 90-95% monthly.
  • Managed multi-million-dollar operation with a fleet of 260 cars, established strategies for improved cost control.
  • Measured the effectiveness of marketing, advertising, and communications programs and strategies.
  • Recruited, managed and developed over 50 employees in my tenure.
Assistant Manager, 07/2006 to 07/2008
Friedman's JewelersCity, STATE,
  • Assisted store management in merchandising the store in accordance with company directed standards.
  • Supervised the sales staff to generate sales through effective sales techniques
  • Oversaw office operations and maintained store compliance.
  • Painted current knowledge of the product and how to apply it while servicing the customer.
  • Displayed and sold the merchandise: ensured staff was well versed in company directed customer service practices.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Complied with all company directed policies and procedures as they related to the store operations, receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control.
Education and Training
MBA: Supply Chain Management , Expected in 05/2015
Southern University And A & M College - Baton Rouge, LA
GPA:
Bachelor of Science: Marketing, Expected in 12/2008
Northwestern State University of Louisiana - Natchitoches, LA
GPA:

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Resume Overview

School Attended

  • Southern University And A & M College
  • Northwestern State University of Louisiana

Job Titles Held:

  • SOLUTION LEAD SPEACLIST
  • SOLUTION SPECIALIST
  • BRANCH MANAGER
  • Assistant Manager

Degrees

  • MBA
  • Bachelor of Science

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