Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Over 8 years of dynamic experience as Business Analysis to create the Business Process Flows and extensive project management experience, Extensive business processes experience in Mortgage (Wholesale, Retail and Sub Prime), Leasing, Banking and Insurance. In-depth understanding of Software Development Life Cycle (SDLC) methodologies like Waterfall, Rational Unified Process (RUP) and Agile. Expert in conducting GAP Analysis, Strength Weaknesses Opportunities Threat Analysis (SWOT), Risk Analysis, Cost Benefit Analysis, and Return on Investment Analysis (ROI) Excellent in gathering and managing requirements from End Users, SME's, and Stakeholders Extensive experience in documenting Business Requirements Document (BRD), Use Cases and Functional Design (FD), Workflows, and Unified Modeling Language (UML) diagrams (Use Case, Class, Activity, Sequence, and Collaboration) using MS Visio Adept in using MS Office applications for day to day activities, MS Visio for drawing flow diagrams, and High level understanding on MS Project for prioritizing and managing individual tasks Experienced in using the Change Management Tools like Rational Clear Case, Rational Clear Quest, and Requirement Management tools like Rational Requisite Pro and CalibreRM. Experienced in testing lifecycle including Test Strategy, Test Planning, Test Case Preparation, Test Execution, and Defect Management Experienced in preparing and documenting the User Acceptance Test (UAT) plan and obtaining the necessary signoffs from the concerned business units Exceptional in planning, team-coordination, work allocation, work review, mentoring, addressing training needs, and status reporting to higher management

Core Qualifications

Enterprise Architect 7.1,UML, MS Visio 2007,MS Project, MS Office Suite, Mercury /HP Quality Center, Rational Suite - Rational Rose, Requisite Pro, Rational Clear Case, Rational Clear Quest, Microsoft SQL, Crystal Reports, Window 2000/98/XP/Vista ,Win Runner, Load Runner, Test director, UNIX,SoapUI.

Solution Design Consultant, 10/2012 to Present
Western Alliance Bancorporation, ,
  • De Lage Landen is a global provider of high-quality asset-based finance products that, through partnership, help clients realize their goals.
  • De Lage Landen is a fully owned subsidiary of the Rabobank Group and has business in more than 35 countries worldwide.
  • Worked on the different projects related to Data Center Migration, Mobile Application development, Tracker, AS400 Migration, Once Finance tech upgrade and added business value by delivering solution for small business improvements, Project for Food and Agriculture business unit.
  • Involved in strategic initiatives within the Solution Delivery team and a functional expert for Revolving credit product/system.
  • Functional expert on Front end application system A2B (Application to Booking) and involved in other IT initiatives.
  • Responsibilities: Conducted meeting with business to gather the requirements and Facilitated sessions with the users and documented the requirement/Changes.
  • Performed Impact analysis and Solution Design estimates Created Functional Design based on the requirements and conducted a peer review with Business Solution Specialist and Developers.
  • Coordinated the Software development for small business improvement and Projects.
  • Created Test Plan/Approach, Test Design and Test case/Script.
  • Executed and coordinated different testing like System, Smoke and Regression testing and worked with Quality Assurance team in importing the test case in HPQC.
  • Coordinated with business in performing User acceptance testing.
  • Assisted the developers in creating Deployment plan for a change and worked with Change management team in deploying the change in Production Participated and worked with members from Solution delivery on the strategic initiative program like Solution Delivery process Improvement.
  • Played a key role in the planning, testing, and implementation of system enhancements Planned, Coordinated and monitored small change, Production issue and their releases.
  • Had an opportunity to go on a Ride Along with AGCO Business to understand the business process and their needs.
  • Facilitated meeting with Team members to share the experience.
  • Environment: MS Office, MS Visio, UML, Microsoft SQL server 2008, TOAD, Mercury Quality center, UNIX.
Business Analyst, 01/2011 to 09/2012
Galaxy SolutionsHartford, CT,
  • GMAC Mortgage is part of Ally Financial, a diversified financial services company providing banking, insurance, investments, and mortgage and consumer finance.
  • The scope of the project was to bring all business channels (Direct, Ditech, and Retail) on to Eclipse (Web Based Loan Origination System) from their current Legacy System (Pilot).
  • Responsibilities: Conducted one-on-one meetings with the project SME's (Sales) to gather the requirements.
  • Facilitated sessions with users and documented their changes in requests Facilitated business requirements gathering sessions with the business, and overlooked the creation of Use Cases/Activity Diagrams, Functional Specifications using Visio.
  • Created Use-Cases and Business requirement document after accessing the status and scope of the project and understanding the business processes.
  • Created Use Case scenarios, documents work flow and business process by using Rational Rose.
  • Performed feasibility study and risk analysis to identify the critical requirements from the user's perspective.
  • Performed Requirement Traceability Matrix to map the requirements with the test cases and performed gap analysis.
  • Used Requisite Pro to document requirements, associate change requests with requirements and connect requirements with Use Cases.
  • Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
  • Assisted Project Manager and provided regular project communications to the project manager and business areas.
  • Assisted Project Manager to plan how the work can be broken down into logical components to facilitate focused and efficient requirements gathering.
  • Performed System and Regression testing using Mercury Quality center.
  • Environment: Requisite Pro, Windows XP, MS Office, MS Visio, Rational Rose, UML, Microsoft .Net framework, Microsoft SQL server 2008,TOAD,Mercury Quality center.
System Analyst, 11/2007 to 12/2010
Asrc Federal Holding CompanyAnchorage, AK,
  • Citizens Bank is a diversified financial services company providing banking, insurance, investments, mortgage and consumer and commercial finance.
  • Citizens Bank is a headquarters for satisfying all our customers' financial needs and helping them succeed financially.
  • One in three households in Prime function of project was to automate the Mortgage Loan Origination Process (Lendscape) beginning with the customer initiation to title transfer.
  • The system performs all the business functions of the loan process such as set-up Account Information, New Loan set-up, the Appraisal, Credit, income and Title functionalities.
  • Responsibilities: Designed the business requirement collection approach based on the project scope and SDLC Methodology (RUP) Supporting the business by resolving the production issue on the existing system.
  • Facilitated and managed meeting sessions with committee of SME's (Processor) from various business areas.
  • Conducted interviews with key business users to collect requirement and business process information.
  • Developed business process models in RUP to document existing and future business processes.
  • Performed extensive requirement analysis including data analysis and gap analysis.
  • Designed and developed project document templates based on SDLC methodology (RUP).
  • Developed Sequence Diagrams using UML.
  • Established a business Analysis methodology around the RUP (Rational Unified Process).
  • Helped develop use cases, project plans and manage scope.
  • Played a key role in the planning, testing, and implementation of system enhancements.
  • Partnered with the technical areas in the research and resolution of system and process problems.
  • Analyzed research on operational procedures and methods and recommend changes for improvement - with an emphasis on automation and efficiency.
  • Used Rational Clear Case and Rational Clear Quest as Change control tools.
  • Performed User Acceptance Testing (UAT).
  • Environment: Rational Suite - Rational Rose, Requisite Pro, Rational Clear Case, Rational Clear Quest ,Windows NT, Win Runner and Test Director, Java framework, Oracle SQL.
Junior Business Analyst, 01/2005 to 12/2006
United Insurance Limited United India Insurance CompanyCity, , India
  • Limited was incorporated as a Company in 1938.
  • United India has been in the forefront of designing and implementing complex covers to large customers and they have been also the pioneer in taking Insurance to rural masses with large level implementation of Universal Health Insurance Program of Government of India.
  • Rate Quote System (RQS) is a Web-based application accessed by potential customers to buy Insurance products, to Get Free Rate Quote, and report Accident via their website.
  • Customer inputs his personal information to obtain a rate quote; Information is then processed using SSL to add a layer of security when sending data over the Internet.
  • Responsibilities: Worked with the project manager and developers in the development of new features for the system Participated in gathering business requirements from clients.
  • Conducted research to investigate, analyze, define and documented business processes.
  • Conducted user interview and gathered requirements based on SDLC methodologies (Agile) Designed and Developed Use Cases, Activity Diagram and Sequence Diagrams using UML Created and reviewed business requirements, functional specifications, documentation and developed functional requirements that supported the overall objective.
  • Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
  • Insured that all Artefacts were in compliance with corporate SDLC Policies and guidelines Developed the Test Plan, Test conditions and Test Cases to be used in Testing based on Business Requirements, Technical Specifications and Product Knowledge.
  • Environment: Windows XP, NT/2000, UNIX, Oracle 8i, UML, MS Visio, MS Project, Oracle SQL, Test Director.
Master of Commerce: , Expected in
- ,
Certified Software tester from ISTQB Certified Scrum Master from Penn State Great Valley: , Expected in
- ,

Microsoft .Net, Agile, Application development, Approach, Architect 7.1, AS400, as set, automate, automation, banking, business Analysis, Business Process, business processes, Business Solution, Change management, Credit, Crystal Reports, clients, data analysis, Delivery, designing, documentation, Eclipse, feasibility study, features, Finance, Financial, Functional, Government, HP, Insurance, investments, Java, Load Runner, Loan Origination, meetings, MS Office, MS Office Suite, MS Project, Microsoft SQL, 2000, Window 2000, 98, NT, Windows NT, Windows XP, Migration, modeling, Mortgage Loan Origination, Enterprise, Oracle 8i, Oracle SQL, peer review, Policies, Prime, process Improvement, project plans, Quality, Quality Assurance, Quest, Rational Rose, Requirement, requirements gathering, research, Retail, risk analysis, RUP, Rational Unified Process, Sales, Scrum, SDLC, Script, Software development, Microsoft SQL server, SSL, strategic, Test Director, TOAD, UML, UNIX, upgrade, Visio, Vista, website, Win Runner

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  • Master of Commerce
  • Certified Software tester from ISTQB Certified Scrum Master from Penn State Great Valley

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