servicing and compliance administrator resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated, loyal, high performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Possesses a wide range of administrative functions, including excellent communication skills, customer service, and organizational skills that transfer readily to a range of positions and fields. Comfortable working with senior management to effectively define and achieve operational and administrative objectives.

  • Microsoft Office Suite
  • Concur
  • Trip Advisor
  • My Expenses
  • Workday
  • Share Point
  • Salesforce
  • Teams
  • Ring Central
  • Zoom
  • Ring Central
  • PC Proficient
  • CRM and Office Management Software
  • Document Retrieval
  • Memo Preparation
  • Excel Spreadsheets
  • Ease with Computers and Technology
  • Appointment Coordination
  • Professional and Courteous
  • Verbal and Written Communication
  • Report Preparation
  • Schedule Management
  • Office Equipment Operation
  • Strong Organizational Skills
Servicing and Compliance Administrator, 03/2022 - Current
Hp Inc All Cities, IL,
  • Contact and confirm life insurance policies are active and current
  • Run reports detailing information required to keep files up-to-date and compliant
  • Contact and request updated insurance acords
  • Update and maintain the database with current information
  • Work with small and medium enterprises to draft documents, and conduct audits.
Administrative Assistant, 08/2009 - 12/2021
American Tower Baltimore, MD,
  • Delivered administrative support to three Senior Vice Presidents, and three Vice Presidents, their direct reports and teams.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and supervisors.
  • Managed external contractors and vendors
  • Scheduled and arranged all video conferencing meetings, interviews and workshops
  • Handled successful onboarding of 400+ New Hires for three Global Business Centers located in Arizona, Penang, Malaysia, Belgrade Serbia , Philadelphia office location, and several remote locations
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Scheduled appointments and events and coordinated venue space and catering services.
  • Passed Notary Public exam and received Notary Public appointment
  • Worked with Contract Administration to have over 500 contracts signed, scanned, and returned to customers within 24 hours of receiving the contract
  • Managed all aspects of "Train the Trainer" initiative, including invitations, International Visa’s, Hotel accommodations, meals, pre-event and post-event networking sessions.
  • One of the Lead supports for the Annual Sales Meetings
  • Managed all behind the scenes aspects of the event, such as room prep and award ceremony details, to ensure a smooth event overall
  • Effectively partner with peers and teams globally by creating strong working relationships and sharing information to embrace individual and cultural differences
  • Ensure strict confidentiality, discretion, and diplomacy in all matters
  • Managed and updated org charts, distribution lists, staff charts
  • Coordinated and scheduled all Townhall meetings, Quarterly Business Review meetings, one-to-one meetings, Management meetings
HR Coordinator / Data Administrator, 02/2008 - 08/2009
Thomson Reuters City, STATE,
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Answered employee questions during entrance and exit interview processes.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
Administrative Assistant/Human Resources Coordinator, 06/2005 - 05/2006
  • Provided administrative support for recruiting, employee relations, benefits department
  • Coordinated job fair information, travel arrangements for business partners, new hires, and candidates
  • Composed employment offers, organized insurance benefit information, compiled new hire packets
  • Designed spreadsheet to oversee and track Industry required SAS 70 Audit.
Staffing Coordinator / Administrative Assistant, 06/2004 - 06/2005
  • Provided administrative support to Senior Staffing Manager, and two Staffing Managers.
  • Calendar management, travel arrangements, posted all job openings, composed all new hire offers of employment
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Coordinated with Managers to complete requisition requests.
  • Streamlined process by designing new requisition form.
  • Developed screening questionnaire and created survey for hiring managers to rate response and time requirements
Senior Administrative Assistant, 11/2000 - 05/2004
  • Supported Director of Employee Relations and Recruitment and 3 direct reports
  • Coordinated employee-based training initiatives and program implementation
  • Scheduled travel, including hotels and ground transportation.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Maintained attendance records and hours for senior management
  • Maintained confidentiality of all employee data
  • Managed calendars and schedules
  • Processed travel and expense vouchers.
Education and Training
Bachelor of Science: Business, Expected in 05/2010
Status -
  • Summa cum laude graduate
Associate of Arts: Business, Expected in 02/2009
American InterContinental University - Schaumburg, IL
Status -
  • Summa cum laude graduate

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Resume Overview

School Attended

  • American InterContinental University

Job Titles Held:

  • Servicing and Compliance Administrator
  • Administrative Assistant
  • HR Coordinator / Data Administrator
  • Administrative Assistant/Human Resources Coordinator
  • Staffing Coordinator / Administrative Assistant
  • Senior Administrative Assistant


  • Bachelor of Science
  • Associate of Arts

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