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Server/Host Resume Example

Resume Score: 90%

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SERVER/HOST
Summary

Energetic worker with 5+ years of experience in high-level executive support roles. Organized and professional. Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Specializing in administrative support to busy offices. Committed to delivering high quality results with little supervision. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management


  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Mail management
  • Meeting planning
  • Schedule management
Accomplishments
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Multiple awards for performance.
  • Managed call flow with up to 100 calls in queue per minute.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
Olive GardenNovember 2013 to CurrentServer/Host
Vestal, New York
  • Accepted payment from customers and made change as necessary.
  • Assisted diners with seating as needed
  • Assisted co-workers.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Apportioned and served food to facility residents, employees, or patrons.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Whole in the WallSeptember 2013 to CurrentCook/ Pesto Coordination
Binghamton, NY
  • Assisted co-workers.
  • Cleaned and maintained the cooking area, equipment, and order transaction area
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
  • Responsible for daily set up of five stations.
  • Supervised and coordinated activities of workers engaged in food preparation
StafkingsSeptember 2013 to CurrentAdministrative Assistant/Support
Binghamton, NY

Columbia Financial Group

  • Provided accurate and appropriate information in response to customer inquiries.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Processed confidential information
  • Managed and sorted mail accordingly

Davidson Fox & Company

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the day-to-day calendar for the company's partners.
  • Verified that information in the computer system was up-to-date and accurate.
  • Processed confidential tax form information.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Lessing Food Service ManagementMarch 2011 to January 2013Short Order Cook/ supervisor
Kirkwood, NY
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Checked the quantity and quality of received products
  • Cleaned and prepared various foods for cooking or serving
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
  • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
  • Performed kitchen maintenance
  • Responsible for all kitchen operations such as banquet events and buffet lines
  • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Synergy SolutionsSeptember 2010 to March 2011Customer Service Call Center
Johnson City, NY
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Lattner EnterpriseJune 2010 to September 2010Customer Service
Binghamton, NY
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Cleaned and prepared various foods for cooking or serving
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
  • Kept drink stations clean and ready for service
  • Loaded dishwashers and hand-washed items such as pots, pans, knives
Binghamton General HospitalAugust 2009 to June 2010Food Service Associate
Binghamton, NY
  • Located items requested by customers
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
  • Loaded dishwashers and hand-washed items such as pots, pans, knives
Giant MarketsAugust 2006 to June 2009Customer Service/ Front End Coordinator
Binghamton, NY
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education
Excelsior College2015Bachelor of Science: PsychologyAlbany , NY, USA
  • 3.4 GPA
  • Coursework in Psychology, Social Work and Counseling
  • Continuing education in Social Work
  • Coursework in Social Work, Marriage and Family Therapy and Child Development
Broome Community College2013Associates: Early ChildhoodBinghamton, NY, USA
  • 3.2 GPA
  • Elementary Education coursework
  • Emphasis in Child Development
  • Continuing education in Early Childhood Education
  • Continuing Education in Child Development
  • Recipient of Eckler Scholarship
Binghamton High School2009High School Diploma: EducationBinghamton, NY, USA
  • Top 25% of class
  • 3.4 GPA
  • Emphasis in early childhood
Skills

Customer Service, Receptionist, Data Entry, Mail Room, Scanning, Sorting, Excellent Communication Skills, Typing, Very Organized,

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Olive Garden
  • Whole in the Wall
  • Stafkings
  • Lessing Food Service Management
  • Synergy Solutions
  • Lattner Enterprise
  • Binghamton General Hospital
  • Giant Markets

School Attended

  • Excelsior College
  • Broome Community College
  • Binghamton High School

Job Titles Held:

  • Server/Host
  • Cook/ Pesto Coordination
  • Administrative Assistant/Support
  • Short Order Cook/ supervisor
  • Customer Service Call Center
  • Customer Service
  • Food Service Associate
  • Customer Service/ Front End Coordinator

Degrees

  • Bachelor of Science : Psychology
    Associates : Early Childhood
    High School Diploma : Education

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