Adept Server with 14 years of front-of-house and supervisory experience seeking position in a fine-dining or craft-cocktail establishment. Motivated, service-oriented Bartender with over 5 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Seeking make an impact on a forward-thinking barprogram with my creative mixology skills. Meticulous Host with a background spanning all aspects of the foodservice industry, including waiting tables, kitchen prep and serving drinks. Looking to join a committed team and avibrant bar or restaurant. Experienced bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Skills
Highly responsible and reliableHigh-volume dining
Exceptional interpersonal skillsUpbeat, outgoing and positive
Extensive hospitality background
Mathematical aptitudeTrained in liquor, wine and food service
Master of sales techniques
Food ingredients expertFood safety understanding
Works well under pressure
Outstanding customer service
Health codes compliance
Safe serving knowledge
Alcohol ordering
Beer, wine and soju cocktails
Anticipating guest needs
Extensive spirits knowledge
Proficient in mixology
Maintaining a clean bar
Cash and credit transactions
Excellent judgment
Balancing the cash register
Cocktail list development
Able to stand 8 hours
Marketing and sales experience
Cash register operation
Outgoing personality
Courteous
Experience
02/2018 to Current
Host/Server/BartenderSunrise Senior Living – Marietta, GA,
I open store by making sauces; setting up severs station; restock beer.
Greet guests with a smile.
Take appetizers, drinks, entrees and dessert orders while keeping them comfortable.
Check IDs if requested for alcohol.
Make soft/hard drinks and pour beer & make milkshake.
Serve food rather it be appetizer or entrée.
Keep $100 to cash guest out with correct change.
Count register to $200.
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Served food and beverages to patrons and immediately remedied issues with orders.
Trained new employees on restaurant procedures and plating techniques.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Cleaned tables and chairs to prepare dining area for next customers.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Collected and organized daily till totals and tips.
08/2011 to 05/2019
Server/HostOn The Border – West Springfield, MA,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Addressed complaints to kitchen staff and served replacement items.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Served food and beverages to patrons and immediately remedied issues with orders.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Trained new employees on restaurant procedures and plating techniques.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
03/2009 to 12/2009
BartenderPhilly Platinum Grill – City, STATE,
Maintained full knowledge of bar and menu items and made recommendations
Delivered quality food andbeverage service to guests in a responsible manner
Maintained familiarity with the latest in mixology, barequipment and sanitation standards
Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Neatly set tables
Prepared coffee and espresso drinks
Broke down bar after events and returned leftover liquor,glassware and banquet carts
Collected money and made change
Opened and closed bar tabs and transferredtabs to dining area
Processed cash, credit card and voucher payments
Stopped service to any adult furnishingalcoholic beverages to a minor
Upheld a high standard of cleanliness in all work areas
Stocked beer and winecoolers
Maintained bar stocks, replenishing daily as necessary.19 years restaurant experience
10 yearsbartending experience Created a list of signature drinks that increased bar revenue by 3%
Oversaw an increaseof positive online reviews for our establishment.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Checked identification of guests to verify age requirements for alcohol purchase.
01/2009 to 01/2010
Server/HostessYuMe – City, STATE,
Expeditor and Crew Chief, CurrentIHOPPhiladelphia, PAAnswered questions about menu selections and made recommendations when requested
Effectivelycommunicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages
Delivered exceptional,friendly and fast service
Accurately recorded orders and partnered with team members to serve food andbeverages that exceeded guests' expectations
Effectively used items in stock to decrease waste and profit loss.Correctly calculated charges, issued bills and collected payments
Promoted and endorsed the company to bringin new business.Created a list of signature drinks that increased bar revenue by 4%.Oversaw an increase ofpositive online reviews for our establishment
Maintained a neat personal appearance
Served each guest with asincere, positive, pleasant and enthusiastic attitude
Performed closing duties including cleaning, sanitizing andreplenishing.
Education and Training
Expected in 01/2007 to to
Associate of Arts: Restaurant Managment, Food and Beverage Operations Management Restaurant School of PhiladelphiaPhiladelphia - , PA GPA: Status - Culinary Management and
Expected in 01/2003 to to
High School Diploma: Frankford High SchoolPhiladelphia - , PA GPA: Status - GPA: 3.48, Member of Dance Club
Accomplishments
Generated a 35% increase in beverage sales by making appropriate food-pairing suggestions to guests
Awarded"Outstanding Employee" in 2015.Assisted in maintaining preparation and service areas in a sanitary condition.Assisted diners with obtaining food from buffet/serving table as needed
Cleaned and inspected galley equipment,kitchen appliances, and work areas
Cleaned and organized eating, service and kitchen areas.
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