Sociable Server/Bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Experienced Server/ Bartender offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Skills
Liquor, wine and food service
Buffet setup and takedown
Dish preparation
Effective customer upselling
Menu knowledge
High-volume dining
Menu memorization
Price memorization
Dining customer service
Check payment processing
Table Bussing
Point of Sale (POS) system operations
Food safety understanding
Relationship management
Regulatory compliance
Safe food handling
Experience
03/2015 to 10/2020
ServerCommonwealth Assisted Living – Bel Air, MD,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted newly seated guests quickly and efficiently.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Processed customers' payments and provided receipts.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
01/2010 to 02/2015
Bartender/AdministratorEegee's – Gilbert, AZ,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Engaged in small talk with patrons to build rapport and earn repeat business.
Upsold customers from shelf to premium brands to help boost sales.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Made product recommendations to customers based on preference, food pairings and special promotions.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stocked bar with beer, wine, liquor and related supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Monitored patrons to keep alcohol consumption at designated levels.
07/XXX3 to 01/2010
Assistant ManagerSonic Drive-In – City, STATE,
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Supported sales management initiatives to optimize business development.
Completed inventory audits to identify losses and project demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Oversaw team development according to industry service standards to further customer loyalty.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
Expected in 05/XXX2
High School Diploma: Marietta High School - Marietta, OK GPA:
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