Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
Price memorization
Check payment processing
Table Bussing
Liquor, wine and food service
Menu memorization
Special dietary requirements
Dining customer service
Point of Sale (POS) system operations
Wine pairings
Table setting arrangements
Food inspection
Food safety understanding
Dish preparation
Effective customer upselling
Sales Techniques
Seating assignment preparation
Safe food handling
Experience
12/2021 to CurrentServerSugarbush Resort | Kansas City, MO,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Calculated accurate bill amounts and processed cash and credit card payments.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Presented food and beverages to guests at tables.
Reviewed daily specials, menu changes and service specifications.
Brewed coffee and distributed to guests.
Informed customers about specials, upselling additional food and drink items.
Collected tickets and followed proper cash-handling procedures.
01/2021 to 08/2021Take-Out SpecialistCoppertop Tavern | Vestal, NY,
Exercised versatility in fast-paced, agile work environments.
Managed and resolved incidents according to service agreements.
Identified opportunities to enhance specialization resulting in increased efficiency.
Defined team directions and provided guidance to members.
Leveraged specialized knowledge to act as subject matter expert within organization.
Balanced competing priorities through deliberate project and time management practices.
Coordinated and managed various programs or projects to achieve established objectives.
Developed tools to improve ability for rapid deployment.
09/2020 to 08/2021Shift LeaderDomino's Pizza | Hugo, MN,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Assisted general manager with operations game plan and company initiatives implementation.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Checked orders for quality and completeness.
Educated customers about offerings, promotions and pricing to boost sales.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Reviewed operational records and reports to project sales and determine profitability.
Coordinated shift workers for inventory receiving, auditing and restocking.
01/2019 to 08/2020Team MemberMgm Resorts | Oxon Hill, MD,
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements.
Trained new team members using approved training materials and information.
Monitored and supported proper electronic shelf label signage.
Troubleshot machine malfunctions and made adjustments to correct problems.
Developed positive customer relationships through friendly greeting and excellent service.
Followed production orders and company standards to exceed quality scores on consistent basis.
Rotated through series of different stations based on team needs.
Set up and operated greasing equipment to grease components, sub-assemblies, or assemblies.
Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education and Training
Expected in 05/2020High School Diploma | Coral Glades High School, Coral Springs, FLGPA:
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