, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
High-Volume Dining
Menu Memorization
Food Inspection
Table Setting Arrangements
Point of Sale (POS) System Operations
Effective Customer Upselling
Food Safety Understanding
Check Payment Processing
Table Bussing
Dining Customer Service
Workflow Coordination
Service-Oriented
Experience
05/2022 to CurrentServerDiamond Resorts Corporation | Naples, FL,
Greeted customers, answered questions and recommended specials to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Served food and beverages to patrons and immediately remedied issues with orders.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Implemented sanitary food handling, holding and service protocols.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
07/2021 to 01/2022Front of House Team MemberChick-Fil-A | Fort Collins, CO,
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
Maintained clean and orderly appearance throughout kitchen and dining area.
Sanitized workstation at end of shift to prevent foodborne illnesses.
Put together multiple, concurrent orders during dinner and lunch hours.
Rotated stock items and ingredients to maintain freshness.
Executed proper techniques when preparing menu item ingredients.
Helped train and develop new talent.
Set up work stations prior to opening to minimize prep time.
Followed recipes to maintain restaurant standards and satisfy customers.
Properly utilized various cooking utensils to prepare range of food items.
Set up and performed initial prep work for soups, sauces and salads.
02/2021 to 08/2021Customer Service AssociateU Pull And Pay | Colorado Springs, CO,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Initiated friendly conversation with customers to determine level of assistance required.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer age requirement for alcohol or tobacco purchases.
Delivered high level of customer service to patrons using active listening and engagement skills.
05/2020 to 02/2021ContractorCarestream | Windsor, CO,
Set up and operated production equipment according to daily work orders and safety procedures.
Moved items between machines, conveyors and transport equipment to meet production needs.
Examined final products for conformance with quality and design standards.
Recorded inspection results after production runs.
Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
Unloaded and sorted products and transported items to proper locations.
Attended regular training sessions to increase machine operating skills.
Worked at fast and steady pace to meet production goals.
Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Diligently maintained safety and quality standards.
Operated filtration equipment safely and in compliance with company policies and procedures.
Completed product assembly according to standardized procedures.
Adjusted controls or stopped machines and opened holding devices to correct problems.
Recognized defective material and reported issues to management.
Prepared machines for filtration operations by calibrating, adjusting and testing control or settings.
Education and Training
Expected in 06/2019 to to High School Diploma | Herbert Hoover High School, Fresno, CAGPA: Status -
Expected in to to Associate of Science | RadiologyClovis Community College, Clovis, NMGPA: Status -
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