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SERVER
Professional Summary

Emerging accounting professional ready to develop career foundation with expanding operation. Earned a Associate of Applied Business in Accounting from Lorain County Community College. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Motivated to learn, grow, and excel.

Skills
  • Relationship development
  • Cash Handling
  • Data entry
  • Communication
  • Organization
  • Customer Service
  • Sales
  • Guest Service
  • Problem resolution
Work History
Server | Company Name - City, State09/2016 - Current
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted and maintained relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Account Manager | Company Name - City, State04/2018 - 05/2019
  • Responsible for ongoing management of clients, retention of new and renewal clients, and maintaining partnership with producers to support business development activities while upholding high service standards.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Answered telephone calls and e-mails to field inquiries from clients, vendors and various other callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Help promote ancillary products to clients and prospects.
  • Assist clients and prospect with enrollment and application process of health insurance.
  • Assisted managing broker by providing regular updates on client data, prospecting activities and property sales.
Floral Designer, Customer Service Representative | Company Name - City, State05/2011 - 04/2018
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responsible for cash handling throughout evening shifts and making deposits for end of day.
  • Managed and responsible for shop during evening shifts with cash handling, cleaning, ensuring fellow coworkers are on task, and locking shops doors.
Assistant Manager | Company Name - City, State11/2013 - 10/2014
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
  • Build strong relationships with current and prospective customers, in person and during phone calls.
  • Enter customer and transaction information accurately into POS(point of sales) system, and create and maintain accurate customer files with all required documentation.
  • Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Education
Lorain County Community College - City, State05/2019Associate of Applied Business: Accounting
Certifications

Short Term Technical- General Business Administration

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Resume Strength
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Resume Overview

School Attended

  • Lorain County Community College

Job Titles Held:

  • Server
  • Account Manager
  • Floral Designer, Customer Service Representative
  • Assistant Manager

Degrees

  • Associate of Applied Business : Accounting

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