Emerging accounting professional ready to develop career foundation with expanding operation. Earned a Associate of Applied Business in Accounting from Lorain County Community College. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Motivated to learn, grow, and excel.
Skills
Relationship development
Cash Handling
Data entry
Communication
Organization
Customer Service
Sales
Guest Service
Problem resolution
Work History
Server, 09/2016 - Current Creekview Health Center – Pleasanton, CA,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Account Manager , 04/2018 - 05/2019 Fidelity National Information Services – Saint Louis, MO,
Responsible for ongoing management of clients, retention of new and renewal clients, and maintaining partnership with producers to support business development activities while upholding high service standards.
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Answered telephone calls and e-mails to field inquiries from clients, vendors and various other callers seeking information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Help promote ancillary products to clients and prospects.
Assist clients and prospect with enrollment and application process of health insurance.
Assisted managing broker by providing regular updates on client data, prospecting activities and property sales.
Floral Designer, Customer Service Representative , 05/2011 - 04/2018 Familylinks – Penn Trafford, PA,
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Responsible for cash handling throughout evening shifts and making deposits for end of day.
Managed and responsible for shop during evening shifts with cash handling, cleaning, ensuring fellow coworkers are on task, and locking shops doors.
Assistant Manager, 11/2013 - 10/2014 Advance America – City, STATE,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Build strong relationships with current and prospective customers, in person and during phone calls.
Enter customer and transaction information accurately into POS(point of sales) system, and create and maintain accurate customer files with all required documentation.
Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Education
Associate of Applied Business: Accounting, Expected in 05/2019 - Lorain County Community College - Elyria, OH GPA:
Certifications
Short Term Technical- General Business Administration
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