Hardworking employee with proven relationship-building and time management skills in fast-paced environments. Successful at handling projects of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
Price Memorization
Hors D'oeuvres Service
Dish Preparation
Wine Pairings
High-Volume Dining
Dining Customer Service
Food Inspection
Table Bussing
Food Safety Understanding
Liquor, Wine and Food Service
Point of Sale (POS) System Operations
Effective Customer Upselling
Check Payment Processing
Special Dietary Requirements
Table Setting Arrangements
Team Player
Dining Room Cleaning and Upkeep
Point of Sale Systems
Cleaning and Sanitizing
Ability to Lift 30 Pounds
Workflow Coordination
High Energy and Stamina
Transactions and Cash Handling
High Volume Dining
Age Verification
Specials Promotion and Upselling
Service-Oriented
Menu Memorization and Presentation
Cool Under Pressure
PPE Compliance
Relationship Building
Covid Symptom Screening
Menu Recommendations
Warm and Friendly
Conflict and Complaint Resolution
Special Requests and Substitutions
Customer Service and Rapport
Food Safety Standards
System Maintenance
Testing and Repair
Blueprint Reading
Troubleshooting and Diagnosis
Problem-Solving
Attention to Detail
Preventative Maintenance
Verbal and Written Communication
File and Record Maintenance
Documentation and Reporting
Work Planning and Prioritization
Complex Repairs
System Installation
Customer Interaction
Maintenance and Repair
Operation Monitoring
Multitasking and Organization
Tech-Savvy
Product Inspections
Quality Control
Document Preparation
Works Well Under Pressure
Issue Resolution
Deadline Compliance
Self motivated
Experience working remotely
Detail-oriented
Education and Training
The University of Texas At San AntonioSan Antonio, TXExpected in :UndeclaredGPA:Status
St. John's Assumption SeminarySan Antonio, TX, Expected in :PhilosophyGPA:Status
Experience
Blackberry FarmServer
Walland, TN, 10/202003/2021
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Discussed dining menu information to aid in decision process for senior residents.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Monitored inventory to provide needed supplies to servers and bartenders.
Relayed orders to service bar and kitchen via point-of-sale register system.
Refilled drinks and checked with diners to meet specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored dining rooms for safety and customer needs.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Suggested additional items to customers to increase restaurant sales.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Observed eating patterns of residents to record proper nutrition during meal times.
Presented menus to patrons, answered questions about menu items and made recommendations.
B.F. Saul Company HospitalityServer and Bartender
Herndon, VA, 07/201903/2020
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Discussed dining menu information to aid in decision process for senior residents.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Monitored inventory to provide needed supplies to servers and bartenders.
Relayed orders to service bar and kitchen via point-of-sale register system.
Refilled drinks and checked with diners to meet specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored dining rooms for safety and customer needs.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Suggested additional items to customers to increase restaurant sales.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Presented menus to patrons, answered questions about menu items and made recommendations.
Observed eating patterns of residents to record proper nutrition during meal times.
Designed emergency protocols to enhance customer and worker safety.
Td GardenCook
Riverside, CA, 10/201707/2019
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Modified standard recipes to address customer requests for substitutions or allergen concerns.
Prepared garnishes for later use in meal production.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Streamlined food preparation and presentation tasks and recommended changes to boost cost savings.
Developed recipes to meet consumer tastes, nutritional needs and budgetary considerations.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Maintained clean and orderly appearance throughout kitchen and dining area.
Made meals in accordance with company standards and requirements.
Adhered to regulatory standards regarding safe and sanitary food prep.
Executed proper techniques when preparing menu item ingredients.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Handled advanced thawing and food pre-preparation for upcoming meals.
Received and stored food and supplies.
Solarwinds, Inc.Lead Technician
Wakefield, MA, 07/201602/2017
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Managed quality control and maintained high level of customer satisfaction.
Entered and distributed work orders to other technicians.
Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Fostered relationships with internal and external customers.
Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
Validated adherence to best practices, quality standards and customer specifications.
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Recommended corrective and preventive actions to boost product reliability.
Contacted customers prior to date of scheduled installation to verify scheduled appointment.
Supplied production data to field operators, technicians, engineers and supervisors.
Highmark Inc.Technical Support Representative
Saxonburg, PA, 12/201507/2016
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Input customer service orders and tracked orders through to completion.
Informed senior leadership of product development issues discovered via technical support calls with customers.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Managed customer system updates, informing clients of installation progress stages.
Utilized automated systems to manage and track customer inquiries through to completion.
Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Updated software versions with patches and new installations to close security loopholes and protect users.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
TranscribeTranscriptionist
City, STATE, 06/201512/2015
Prepared and maintained confidential records and files and performed various clerical and reception tasks.
Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
Developed and adhered to exacting transcription quality assurance standards and metrics.
Transcribed documents and maintained high levels of accuracy.
Took steps to ensure data confidentiality and meet specific corporate guidelines.
Made sure to change all abbreviated words and other terminology into correct long form words.
Contacted supervisor and asked for opinions on finished projects to keep documentation accurate.
Maintained high accuracy rate on daily production of completed reviews.
Used computer system to record weekly expenditures and balances.
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