The service industry has been a part of my life for as long as I can remember. My grandfather owned a restaurant supply company along with 4 other restaurants where I have all worked at. Serving allows me to enjoy my extroverted side and meet new people while being able to work and have a good time. I really like talking to others and getting to meet new people. I have a huge passion for service and like to volunteer when I can. Last year, I had the pleasure of planning an Autism Awareness Benefit my senior year of high school. We raised over $27,000 for the SOS Health Care housing project. I am a huge people person and have an aspiring dream to be an ER Physician's Assistant that I am pursing confidently.
Skills
Hospitality service expertise
Guest seating arrangements
Point of sale knowledge
Bill computation
Order accuracy
To-go order preparation
Dining area cleanliness
Food sales and promotion
Tableside service
Beverage preparation
Sales expertise
High-volume dining
Daily specials memorization
Menu memorization
Food and beverage pairings
Cash handling expert
Guest relations management
Table setting
Table setting knowledge
Menu presentation
Food preparation
Item promotion
Front-of-house display creation
Food preparation and safety
Food running
Food spoilage prevention
Ordering procedures
Cash Handling
Food station setup
Communication skills
[Type] trend knowledge
Merchandising expertise
Professional demeanor
Sales training
Product and service sales
Exceptional customer service
Relationship building
Cash register operation
Social perceptiveness
Adapt to diverse groups
Client Service
[Type] product knowledge
Merchandising understanding
Excellent people skills
Cash register operations
Problem-solving skills
Product promotions
Upselling
Loss prevention
Multi-tasking strength
Shipment processing
Education
Academy For The Arts, Science, And TechnologyMyrtle Beach, SC, Expected in 06/2019High School Diploma:GPA:Status
University of South Carolina - ColumbiaColumbia, SCExpected in 05/2023Bachelor of Science:BiologyGPA:Status
Work History
Dacha Beer GardenServer
Washington, DC, 02/2019Current
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than [Number] customers in busy environment.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Managed food resources, memorized orders and coordinated service in [Number]- table restaurant.
Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by [Amount] % on average.
Barrett Business ServicesSales Associate
Woodburn, OR, 12/201705/2019
Maintained records related to sales, returns and inventory availability.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Achieved perfect attendance record for [Number] months consecutively.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Nemacolin Woodlands ResortIce Cream Server
Farmington, PA, 05/201810/2018
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Maintained cleanliness and organization in all areas of establishment.
Greeted customers and provided details on menu items, including seasonal flavors, [Type] ice cream, allergens and [Timeframe] specials.
Processed sales transactions, including cash, debit and credit.
Notified [Job Title] and peers of any issues, including low inventory on [Product] and problems with [Product] for immediate remediation.
Maintained menu knowledge to provide recommendations and answers to customers' questions.
Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Relayed orders to ice cream dispensing area, communicating any special requests or dietary accommodations.
Offered samples of new ice cream flavors to customers.
Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
Greeted incoming customers and provided friendly customer service.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Strictly observed health code regulations and internal policies, including [Type] and [Type] standards.
Delivered orders to customers at tables, acting promptly after ice cream was scooped to avoid melting.
Carried out cash and card transactions with accuracy.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Provided product information and menu item explanation in consideration of dietary restrictions.
Executed sandwich artistry duties with very low occurrence of errors.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Communicated menu item information and offered suggestions to promote featured products.
Assisted guests, including offering personable greetings and taking orders.
Cleaned food preparation areas, tools and equipment.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Dacha Beer GardenServer
Washington, DC, 06/201406/2016
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than [Number] customers in busy [Type] environment.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Managed food resources, memorized orders and coordinated service in [Number]- table restaurant.
Accomplishments
Supervised team of [Number] staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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