To maintain a position to increase my current skills as well as add new skills to my people intersctions. I am a Experienced People Person with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.
Exceptional at answering phone , carrying on conversation with guest , Maintaining phenomenal professionalism when situations escalate.
Skills
Answering Phones
Computer Entry Data
Microsoft Office
Quick Learner
Dining customer service
Menu knowledge
Price memorization
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Check payment processing
Sales Techniques
Quality control
Education and Training
Farmington High SchoolFarmington, MIExpected in 03/2020 ā āHigh School Diploma: - GPA:
Experience
Edgewood Summit - Server Charleston, WV, 07/2019 - Current
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Provided exceptional service to many customers per day at Ram's Horns establishment.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Hudson Group - Fast Food Crew Member Silverdale, WA, 10/2018 - 06/2019
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Cleaned food preparation areas, cooking surfaces and utensils.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Reviewed contents on food trays to check receiving complete order.
Mastered point-of-service (POS) computer system for automated order taking.
Accurately measured ingredients required for specific food items to reduce waste.
Suggested additional menu items, beverages and desserts to increase sales.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Portioned and packaged take-out foods for customers.
Verified orders and bagged items for easy transport.
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Served orders to customers at windows, counters and tables, many per shift.
Recorded customer orders and communicated clearly to confirm each order.
Quickly and efficiently processed payments and made accurate change.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Edgewood Summit - Server Charleston, WV, 05/2018 - 10/2018
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Greeted newly seated guests quickly and efficiently.
Accomplishments
During High School I also took a course for Certified Nurse Assistant.
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