Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly Motivated Sales Associate with extensive customer service and sales experience. Outgoing sales enthusiast with track record of driving increased sales, improving customer experience, and elevating company profile with new goals and objectives.
Skills
Hospitality service expertise
High-volume dining
Food and beverage pairings
Communication skills
Multitasking
Relationship management
Sales and marketing strategies
Menu memorization
Work History
11/2018 to 10/2019ServerMaplewood Senior Living | Quincy, MA,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Monitored guests for intoxication and immediately reported concerns to management
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
03/2018 to 10/2018Server AssistantAimbridge Hospitality | Bryan, TX,
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
Loaded trays with accessories, including eating utensils, napkins and condiments
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Ensured exceptional guest experiences through attentive service
Greeted customers and answered any questions
04/2016 to 04/2017Client AdvisorLithia Motors | Killeen, TX,
Educated potential participants on available services and processes to engage in program
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Worked with the COO to resolve renting problems, improve operations and provide exceptional customer service
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Developed, updated and maintained database of existing and potential customers in Excel
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Communicated value and position to sales team and developed tools to support selling process
Conducted training to improve operations
Monitored social media and online sources for industry trends
Education
Expected in 06/2018 to to High School Diploma | Hazen High School, Renton, WA, GPA: Status -
Expected in to to | Business AdministrationBellevue College - September 2018-Current , Bellevue, WAGPA: Status -
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