Personable and dedicated Customer Service associate with extensive experience in customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I’m looking to start a job that I can call my career. I love to learn new things and would like to find an opportunity I can keep growing in!!
Skills
High-Volume Dining
Point of Sale (POS) System Operations
Effective Customer Upselling
Check Payment Processing
Service-Oriented
Transactions and Cash Handling
Cool Under Pressure
Able to Lift 30 Pounds
Cleaning and Sanitizing
Conflict and Complaint Resolution
Warm and Friendly
Customer Service and Rapport
Verbal and Written Communication
Team Player
Relationship Building
High Energy and Stamina
Organization and Efficiency
Recordkeeping and Bookkeeping
Multi-Line Telephone Skills
Documentation and Reporting
Inventory Management
Multitasking and Prioritization
Attention to Detail
Call Answering and Routing
Appointment Scheduling
Positive Attitude and Energetic
Customer Service
Computer Proficiency
Visitor and Customer Relations
Scheduling and Calendar Management
Prioritization and Time Management
Data Entry and Database Software
Data Entry
Technologically Savvy
Professional and Polished Presentation
Education and Training
Summit Salon AcademyTampa, FLExpected in 12/2021Full Specialist :Aesthetician/ Nail TechGPA:Status
Gaither High SchoolTampa, FLExpected in 05/2020High School Diploma:GPA:Status
Experience
Famous Dave's Of America, Inc.Server
Hopkins, MN, 05/202112/2022
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Served food and beverages to patrons and immediately remedied issues with orders.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Greeted customers, answered questions and recommended specials to increase profits.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Addressed complaints to kitchen staff and served replacement items.
Trained new employees on restaurant procedures and plating techniques.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Fellowship Senior LivingReceptionist
Basking Ridge, NJ, 06/202210/2022
Scheduled and confirmed appointments and meetings for management team.
Supervised setup of conference rooms for meetings and office events in common areas.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Answered and directed incoming calls using multi-line telephone system.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Greeted customers, answered general questions and directed to appropriate locations.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Investigated and analyzed client complaints to identify and resolve issues.
Scheduled space or equipment for special programs, meetings and conferences.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Greeted visitors entering establishment to determine nature and purpose of visit.
Nail Salon In TampaReceptionist/ Nail Tech/Esthetician
City, STATE, 01/202205/2022
Introduced signature services, acrylics and gel tips to increase overall sales.
Performed high volume of daily customers gel, acrylic and natural manicures.
Met with clients to discuss needs, service preferences and special requests.
Completed daily customer appointments and updated master schedule.
Built repeat client base to increase profits and stabilize cash flow.
Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Kept adequate supplies on hand to handle customer needs and meet business demand.
Cleaned and sanitized tools and work station in adherence with safety requirements.
Scheduled client appointments and accepted payments.
Processed payments and updated accounts to reflect balance changes.
Updated and recorded customer or client information to maintain accounts.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Scheduled and confirmed appointments.
Managed guest check-in and check-out procedures, reservations and payments.
Made guest and group reservations, processing check-ins and check-outs for customers.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Verified and collected client payments.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Private Family HomePrivate Nanny
City, STATE, 05/201905/2021
Met with parents to reflect on and plan for children's activities and development.
Prepared nutritious meals, cleaned laundry and sanitized play areas.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Facilitated safe, caring and warm environment for children to stimulate development.
Regulated children's schedules to balance rest, learning and play.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Helped children discover enrichment activities to inspire imagination and creativity.
Dropped off and picked up children from school and extracurricular commitments.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Transported children to and from school, extra-curricular activities and play-dates.
Planned recreational activities to enhance physical development and explore stimulating exercises.
Monitored playtime to prevent overuse of technology, television, or other influences.
Posted parents' contact information and first responder phone numbers in case of emergency situations.
Documented and communicated daily reports outlining each child's daily activities.
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