I am an experienced server with solid background in foodservice. I am able to keep excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. With the dream job of being a doula, I seek internship opportunity to gain hands-on experience. I am outgoing and friendly and possess strong motivation for success. Provided customer-oriented service with four years of success, creating memorable dining experiences for patrons. I have been told by guests that I am talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. I hope to improve customer satisfaction 100% by maintaining upbeat attitude, quickly attending to guests and always asking if more can be done.
Skills
Buffet Setup and Takedown
Table Bussing
Dish Preparation
Liquor, Wine and Food Service
Dining Customer Service
Effective Customer Upselling
Food Inspection
Check Payment Processing
Point of Sale (POS) System Operations
Special Dietary Requirements
Food Safety Understanding
High-Volume Dining
Hors D'oeuvres Service
Specials Promotion and Upselling
Cleaning and Sanitizing
Transactions and Cash Handling
Menu Recommendations
Menu Memorization and Presentation
Order Accuracy and Delivery
Special Requests and Substitutions
Service Oriented
Point of Sale Systems
Dining Room Cleaning and Upkeep
Relationship Building
Warm and Friendly
Verbal and Written Communication
High Energy and Stamina
Food and Beverage Service
Cool Under Pressure
Age Verification
Food Safety Standards
Staff Training
Team Player
Education and Training
Tallahassee Community CollegeTallahassee, FLExpected in 05/2024Associate of Arts:GPA:Status
Leon High SchoolTallahassee, FLExpected in 05/2020High School Diploma:GPA:Status
Experience
Nouria EnergyRegulatory Specialist III
Salem, NH, 07/2022Current
Organized and maintained all files related to regulatory actions.
Produced and filed applications and related documentation for regulatory procedures.
Evaluated changes to documents submitted to determine need for amendments.
Verified application data and account information against legal documentation to determine accuracy and integrity.
Verified document authenticity to process license application.
Recorded vital and fiscal records and accounts.
Evaluated applications and assessment results to determine eligibility and acceptance.
Investigated past and current licensees to perform record checks.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
The Boar's HeadServer
Charlottesville, VA, 01/2021Current
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Refilled drinks at 3-6 tables throughout service areas, checking in with diners about specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Increased sales of high margin menu items through effective upselling.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Discussed dining menu information to aid in decision process for senior residents.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Calculated accurate bill amounts and processed cash and credit card payments.
Minimized customer wait times by taking and filling large volume of orders each day.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Documented food orders and ran items to guest tables in dining room.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Implemented sanitary food handling, holding and service protocols.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Developed strong and lasting resident relationships.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Brightview Senior LivingBartender
Catonsville, MD, 01/2021Current
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Restocked beer and liquor regularly and after special events.
Maintained detailed inventory of bar supplies and stocked work areas.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Monitored patron alcohol consumption to encourage safety.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected appetizer, entree and wine orders from patrons.
Advertised, marketed and recommended drink options to guests.
Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted products to customers to enhance bill totals with high-profit items.
Made alcohol and beverage orders for clients.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Prepared and served over 50 drinks per shift in high-volume busy environment.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Reinvented classic cocktails to complement new menu options.
Amita HealthCook
Lockhart, TX, 05/201901/2021
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Precooked garnishes for later use to top off fresh dishes.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Coordinated average of 30 to 100 daily food orders, organizing timely deliveries to each table.
Made recommendations regarding future food and equipment purchases to maintain product effectiveness.
Company NameCashier
City, State, 11/201801/2021
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed 30-100 transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
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