Self-motivated and dependable offering many years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Mentored junior team members and managed employee relationships.
Evaluated benefits for each caller to determine service needs and address concerns.
Worked with external representatives to address customer needs.
Built open, welcoming relationships with customers by replying to messages promptly and personally.
Managed outbound call process, customer voicemails and determined priority level of responses.
Communicated with customers via phone, email and online chats.
Kept accurate records of customer interactions, and issues.
04/2018 to 03/2020
ServerOmni Hotels – San Diego, CA,
Provided exceptional service to high volume of daily customers.
Collaborated with host, bus person and cook to serve up food and beverage options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Trained new employees to perform duties by showing how to greet guest, take orders, put in orders correctly, ingredients in menu items, how to prep plates before bringing to customers, the correct way to interact with customers,and how to cash out at the end of the day.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
02/2008 to 04/2018
ServerVeterans Administration – Shakopee, MN,
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Collaborated with host, bus person and cook to serve up food and beverage options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Led team in carrying out day-to-day tasks with customer service program in mind.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Processed customers' payments and provided receipts.
06/2004 to 07/2008
Server/Crew ChiefMTI College Of Business And Technologyg – City, STATE,
Applied knowledge of coverage needs and team member skills to establish work schedules.
Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
Accomplished team objectives by effectively directing daily activities.
Kept electronic and physical records secure, accurate and current.
Trained and coached junior personnel in proper procedures.
Verified team conformance to safety regulations when working within hazardous areas.
Managed team of personnel.
Freed up management for more important business by personally handling basic responses to email and letters.
Maintained records through timely updates to employee and other files.
Handled bi-weekly payroll for over employees with thorough verification of timekeeping records and accurate processing.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Planned and prepared workflow schedules, delegating tasks for member team.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
01/2003 to 02/2004
File ClerkCompany Name – City, State,
Destroyed outdated and protected information in digital and physical formats.
Transferred and requested records to and from other offices.
Updated daily logs for tracking file movements.
Reviewed files to check for complete and accurate information.
Scanned and filed forms, reports, correspondence and receipts.
Contacted staff and customers to retrieve files.
Operated mechanized files to retrieve records.
Organized and streamlined file room operations for team, which led to smoother workflows.
Implemented new filing system and created updated forms.
Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Coded index materials with stamp identification for filing.
Compiled and prepared all documentation, including orders forms and notices within tight deadlines to meet specific needs.
Education and Training
Expected in 06/2004 to to
Associate of Applied Science: Computer Business MTI College of Business And Technology - Houston, TX GPA: Status -
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