Server resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am sociable, skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player, successful at multitasking and delivering friendly, and prompt service to all customers. Well-versed in maintaining clean and orderly job environment, personalized recommendations and managing closing duties to prepare for following shift. Hardworking with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.

  • Paperwork drafting
  • Client relationships
  • Office administration
  • Experience in leadership
  • Quantitative skills
  • Recordkeeping
  • Ability to analyze reports
  • Collaboration
  • Organization
  • Leadership
  • Customer service skills
Server, 03/2019 to 08/2019
Onix GroupNorthridge, DE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
Administrative Coordinator, 03/2015 to 01/2019
Trinity Health CorporationWaterloo, IA,
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed administrative processes and prepared key reports and documentation.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Dressed in sample and completed garments for photographs and displays.
  • Help customers load purchased equipment when necessary.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Stocked, replenished and organized inventory, completing tasks 50 % faster than average associates.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Distributed new merchandise efficiently to different departments.
  • Operated cash register, collected payments and provided accurate change.
  • Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
  • Prepared and checked cashier register tills.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Interviewed potential participants to determine eligibility.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw POS operations and cash management to reduce errors.
  • Diminished total loss by % by implementing effective operational improvements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Car Salesman, 05/2015 to 07/2015
Carrier EnterpriseWest Caldwell, NJ,
  • Answered customer emails and telephone requests for information.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed sales negotiations and financing options.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Filled out paperwork to register vehicles and complete sales.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Management Trainee, 06/2012 to 05/2015
Andy's Frozen CustardCity, STATE,
  • Cross-trained in every store role to maximize operational knowledge.
  • Assisted with administrative tasks to better understand industry processes.
  • Increased customer base and market share by promoting product through diverse channels.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Assumed responsibilities of store manager during supervisor's absence.
  • Shadowed store GM to gain understanding of organizational expectations and management techniques.
  • Resolved customer issues efficiently to build loyalty.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Maintained thorough knowledge of menu to describe dining options.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Memorized orders and made sure staff knew exactly what orders to make and in what order to make them
  • Open and closed stores
  • Ran bank deposits
Education and Training
High School Diploma: , Expected in 03/2012
Wynne High School - Wynne, AR

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Resume Overview

School Attended

  • Wynne High School

Job Titles Held:

  • Server
  • Administrative Coordinator
  • Car Salesman
  • Management Trainee


  • High School Diploma

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