, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am sociable, skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player, successful at multitasking and delivering friendly, and prompt service to all customers. Well-versed in maintaining clean and orderly job environment, personalized recommendations and managing closing duties to prepare for following shift. Hardworking with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.
Skills
Paperwork drafting
Client relationships
Office administration
Experience in leadership
Quantitative skills
Recordkeeping
Ability to analyze reports
Collaboration
Organization
Leadership
Customer service skills
Experience
Server, 03/2019 to 08/2019 Onix Group – Northridge, DE,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Administrative Coordinator, 03/2015 to 01/2019 Trinity Health Corporation – Waterloo, IA,
Evaluated employee job performance and motivated staff to improve productivity.
Managed administrative processes and prepared key reports and documentation.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Liaised between employees and upper-level management and effectively resolved any issues.
Liaised with IT and human resources teams to establish best practices for new employee onboarding.
Coordinated special meetings and events on behalf of executive leaders.
Reorganized meeting spaces to maximize physical space without sacrificing comfort.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Maintained accurate and attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Dressed in sample and completed garments for photographs and displays.
Help customers load purchased equipment when necessary.
Processed payments and maintained accurate drawers to meet financial targets.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Stocked, replenished and organized inventory, completing tasks 50 % faster than average associates.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Prepared products for promotional sampling during in-store demonstrations.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Distributed new merchandise efficiently to different departments.
Operated cash register, collected payments and provided accurate change.
Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
Prepared and checked cashier register tills.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Interviewed potential participants to determine eligibility.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Oversaw POS operations and cash management to reduce errors.
Diminished total loss by % by implementing effective operational improvements.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Car Salesman, 05/2015 to 07/2015 Carrier Enterprise – West Caldwell, NJ,
Answered customer emails and telephone requests for information.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Managed sales negotiations and financing options.
Sold trade-ins and located desirable purchases and vehicle auctions.
Filled out paperwork to register vehicles and complete sales.
Met incoming customers at door to guide through showroom and sales lot.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Management Trainee, 06/2012 to 05/2015 Andy's Frozen Custard – City, STATE,
Cross-trained in every store role to maximize operational knowledge.
Assisted with administrative tasks to better understand industry processes.
Increased customer base and market share by promoting product through diverse channels.
Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
Assumed responsibilities of store manager during supervisor's absence.
Shadowed store GM to gain understanding of organizational expectations and management techniques.
Resolved customer issues efficiently to build loyalty.
Balanced cash drawer daily and performed all opening and closing duties.
Assisted assessments of projected business demand to help maintain employee coverage.
Worked alongside senior team members to learn all related job tasks and roles.
Trained and acclimated new servers to restaurant's culture and operations.
Maintained thorough knowledge of menu to describe dining options.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Supervised serving staff to drive high level of hospitality and food excellence.
Memorized orders and made sure staff knew exactly what orders to make and in what order to make them
Open and closed stores
Ran bank deposits
Education and Training
High School Diploma: , Expected in 03/2012 Wynne High School - Wynne, AR GPA:
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