Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Flexible hard worker ready to learn and contribute to team success.
Outgoing Nursing student pursuing flexible part-time or full-time employment with weekend and evening shift options.
Skills
Price memorization
Effective customer upselling
Special dietary requirements
Dining customer service
Table Bussing
Table setting arrangements
Point of Sale (POS) system operations
Check payment processing
High-volume dining
Regulatory compliance
Service prioritization
Sales Techniques
Quality control
Relationship management
Tracking inventory levels and orders
Increasing efficiency and productivity
Resolving problems
Inventory counting
Documentation skills
Safety practices
Data entry
Report preparation
Inspecting goods
MS Office proficiency
Customer Support
Inbound and Outbound Calling
Problem Resolution
Verbal Communication
Quality Assurance
Software troubleshooting
Customer Service
Credit card payment processing
In-store support
High-energy attitude
Customer relations
Project management abilities
Retail sales customer service
Microsoft Office expertise
Adaptive team player
Technologically savvy
Problem-solving abilities
Data evaluation
CPR certified
Lifeguard procedures
Organization
Decision-making
Team building
Working collaboratively
Emergency Response
Strong client relations
Patron support
Full safety compliance
Time management
People skills
Computer skills
Medical terminology
Troubleshooting
Multitasking
Community activities
Client safety and first aid
Work ethic
Friendly, positive attitude
Conflict resolution
Patient positioning understanding
Cultural awareness and sensitivity
Mobility Assistance
Patient lifting
Vitals assessments
Experience
11/2020 to Current
ServerThe Palms At Ponte Vedra – Ponte Vedra, FL,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Restocked tables, wait staff areas and order staging areas.
Calculated accurate bill amounts and processed cash and credit card payments.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Provided timely checks on guest needs and brought requests.
03/2020 to 11/2020
Sales AssociateTravelzoo Inc. – Los Angeles, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Negotiated and closed deals with minimal oversight.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Acted as point of contact for internal and external customers across departments.
05/2019 to 09/2020
LifeguardGreat Wolf Lodge – Moscow, PA,
Kept watch over swimmers to respond quickly to distress situations.
Maintained neat and clean pool area and clean water.
Monitored behaviors for safety violations and took steps to prevent further violations.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Observed sections of assigned water zone of responsibility.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Adhered strictly to emergency action plans.
Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Kept equipment in good working order with frequent inspections and minor repairs.
Cleaned, brushed and vacuumed pool to keep clean.
Patrolled to identify anyone needing assistance and offered immediate care.
Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Contacted emergency personnel and provided aid while waiting for further assistance.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Collaborated closely with team to identify issues and quickest methods for remediation.
Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Conducted pool inspections and removed obstacles and debris from toys to trash impeding line of sight.
Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
Performed CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.
Supervised maintenance and notified appropriate department of issues requiring immediate resolution.
09/2019 to 03/2020
Sales AssociateTravelzoo Inc. – Miami, FL,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through company system and coordinated product deliveries.
Worked with fellow sales team members to achieve group targets.
Education and Training
Expected in 06/2021 to to
High School Diploma: Liberty High School - Lake Saint Louis, MO GPA: Status -
Expected in 05/2025 to to
Bachelor of Science: Nursing Southern Illinois University Edwardsville - Edwardsville, IL GPA: Status -
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