I have been in the restaurant business since I was fifteen years old. I started as a server assistant and dishwasher. I really enjoy making my guests experience extremely memorable and keep them coming to see me as a regular. I have been a leader throughout my career. I am a team oriented employee. I was in the Army reserves for eight years and learned life long leadership skills.
Skills
High-volume dining
Point of Sale (POS) system operations
Dining customer service
Food inspection
Check payment processing
Food safety understanding
Effective customer upselling
Menu knowledge
Wine pairings
Menu memorization
Liquor, wine and food service
In-depth food and wine knowledge
Safe food handling
Sales techniques
Guest name memorization
Education and Training
Lone Star College SystemSpring, TXExpected in Associate of Science:Biology And Anatomy GPA:Status
U. S. Army Medical Department Center And SchoolSan Antonio, TXExpected in :Mental Health Counseling And EMTGPA:Status
Experience
Ymca Twin CitiesServer
New Hope, MN, 03/2019Current
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Partnered with team members to efficiently serve food and beverages.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Promoted desserts, appetizers and specialty drinks.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Tropicana EntertainmentSever, Trainer, Team Leader
Baton Rouge, LA, 12/201602/2018
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Reduced process gaps by effectively training new hires on best practices and protocols.
Elevated team member performance while cultivating customer relationships to drive sales.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Directed and led employees, supervising activities to drive productivity and efficiency.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to 100%.
StrataBartender
City, STATE, 06/201112/2016
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Reduced inventory losses by creating new drink menu items to move older products.
Made product recommendations to customers based on preference, food pairings and special promotions.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Promoted products to customers to enhance bill totals with high-profit items.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Upsold customers from shelf to premium brands to help boost sales.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
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