, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
Cash handling
Creative problem solving
Money handling abilities
POS systems expert
Strong problem solver
Microsoft Office proficiency
Relationship/team building
Bilingual Spanish/English
Sales
Effective Communicator
Leadership
Performance improvement
Work History
Traffic Clerk, 03/2021 to Current Hachette Book Group Usa – Albany, NY,
Developed and managed document tracking procedures and data gathering processes.
Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Processed required paperwork to expedite handling of shipped and received goods.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Partnered with representatives from different carriers to arrange materials shipments.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Brand Ambassador, 02/2021 to 03/2021 Richemont – Las Vegas, NV,
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Provided customer service using extensive knowledge.
Communicated product value, quality and style to educate and entice potential customers.
Organized and stocked merchandise to keep necessary levels for sales demand.
Worked with customers to understand needs and provide excellent service.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Resolved problems, improved operations and provided exceptional service.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Server, 08/2020 to 09/2020 First Watch Restaurants – Glen Burnie, MD,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
Cashier, 10/2018 to 01/2020 Rocket Farm Restaurants – Charlotte, NC,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Educated customers on promotions to enhance sales.
Reviewed weekly sales circulars and monitored price changes.
Answered questions about store policies and concerns to support positive customer experiences.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Import and Export Coordinator, 07/2019 to 10/2019 Segrove International Shipper/ OverSeas #1 – City, STATE,
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Entered shipping information into computer system and estimated freight and postal rates.
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Maintained excellent attendance record, consistently arriving to work on time.
Server/Hostess, 06/2019 to 10/2019 Tilted Kilt Pub & Eatery – City, STATE,
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Documented reservations and communicated changes to guests.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 35%.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Assisted managers with quickly resolving service- and food-related issues.
Planned and executed parties by organizing menus, spaces and special requests.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Kept track of event finances, including initial deposits, due payments and final balances.
Used cash registers and credit card machines to cash out customers, handling average sale per table.
Education
High School Diploma: , Expected in 06/2018 to United High School - Laredo, TX GPA: Status -
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