Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and organized work space.
Skills
Detail oriented
Organized
Great customer service
Verbal communication skills
Written communication skills
Problem solving skills
Telephone skills
Adaptable and quick learning
Customer focused
Patient and friendly
Education and Training
Texas A&M University Kingsville Kingsville , TexasExpected in 12/2023Bachelor of Science:BiologyGPA:Status
Experience
Brookdale Senior LivingServer
Farmington Hills, MI, 06/201904/2020
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Provided exceptional service to 100 customers per day at Brays establishment.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Woodfield Country ClubBartender
Boca Raton, FL, 10/201512/2017
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Upsold customers from shelf to premium brands to help boost sales.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Engaged in small talk with patrons to build rapport and earn repeat business.
Worked with management to plan and implement special events to boost customer numbers and profits.
Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 100 patrons per shift.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored patrons to keep alcohol consumption at designated levels.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Stocked bar with beer, wine, liquor and related supplies.
Qurate Retail GroupLead Sales Associate
Wilson, NC, 02/201508/2015
Monitored performance of sales team and implemented improved methods where needed.
Implemented improved methods to assist with marketing campaigns performance.
Performed promotional sales calls to increase client base.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Scanned and bagged items and operated cash register to check out store patrons.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Checked store shelves and restocked products from inventory in back room.
Marketed brand and products to drive revenue growth.
Researched items at other locations to find products requested by shoppers.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Reported sales metrics and statistics to management and stakeholders.
Created eye-catching merchandise displays to entice customers into store.
Coached other employees in effective customer service and successful selling techniques.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Vpne Parking SolutionsLot Attendant
Daytona Beach, FL, 11/201312/2014
Patrolled parking areas and monitored car safety to prevent theft and damage.
Resolved all customer issues to maintain high standards of customer satisfaction.
Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Maintained cleanliness, neatness and organization of all areas.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
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