Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Dining customer service
Menu memorization
Menu knowledge
Relationship management
Follows directions
Puzzle and game play
Problem solving
Certified in First Aid and CPR
Age-appropriate routines
Meal and snack preparation
Exercise and outdoor activities
Bathing, grooming and dressing
Discipline understanding
Screen time rules
Reliability
Keeping children safe
Giving medicines as appropriate
Responsible driver
Personable nature
Early childhood knowledge
Age-appropriate activities
Creative arts talent
Sanitation understanding
Behavior management techniques
Money handling
Product Sales
Strategic planning
Cash drawer balancing
Customer greeting
Customer order recording
Customer assistance
Cash register operation
ID verification
Coin counting
Security monitoring
Credit and cash transactions
Education and Training
Keiser UniversityPort Saint Lucie, FL, Expected in 12/2020Bachelor of Science:Biomedical SciencesGPA:Status
Somerset College PrepPort Saint Lucie, FL, Expected in 05/2018High School Diploma:GPA:Status
Experience
Marriott InternationalServer
Towson, MD, 02/2020Current
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
7-Eleven, Inc.Sales Associate
Georgetown, TX, 12/201801/2020
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Negotiated and closed deals with minimal oversight.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Won store sales competition for [Task], resulting in [Result].
Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
Sold various products by explaining unique features and educating customers on proper application.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Worcester Polytechnic InstituteCashier
Worcester, MA, 06/201912/2019
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Worked closely with front-end staff to assist customers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Processed customer payments quickly and returned exact change and receipts.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
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