, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Cheerful Server always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 1 year of experience in restaurant settings, and 15+ years in experience in Customer Services.
Skills
Communication skills
Customer focused
Ability to multitask
Attention to detail
Customer service experience
Use of POS system
Positive attitude
Problem solving
Stay busy during downtime
Work History
09/2018 to 12/2019
ServerThe One Group – San Antonio, TX,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Prepared beverages and filled food orders for customers
Bussed and reset tables , working efficiently to keep dining room and work areas clean
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
11/2008 to 06/2012
Assistant ManagerAscena Retail Group – Paperville, TN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Completed Monthly inventory counts to verify stock levels, address discrepancies and forecast future needs
Kept work areas clean, organized and safe to promote efficiency and team safety
Communicated with managers of other departments to maintain transparency
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Maintained positive customer relationships by responding quickly to customer service inquiries
03/2006 to 09/2008
ReceptionistMunson Medical Center – Traverse City, MI,
Kept reception area clean and neat to give visitors positive first impression
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Greeted customers and visitors in-person and via telephone calls
Answered incoming calls daily to resolve issues and schedule appointments
Supported various administrative duties by proofreading, transcribing and invoicing
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
04/2004 to 03/2006
Seafood/Deli Sales AssociateWalmart – City, STATE,
Greeted customers and directed to requested products
Checked for outdated and overripe grocery items and removed from inventory
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
Supported promotional plans by updating signage with price changes
Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays
Inspected floor displays, noted missing items and immediately replenished merchandise
Assessed shelves in seafood department to determine which items to replenish or reorder
Completed physical inventory counts at beginning of each month
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
Removed all debris and packaging from boxes and separated for recycling or disposal
Stayed current on available products, store promotions and customer service policies to better assist with any need
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
Assisted customers by finding items quickly, and answering any questions
Blocked and faced products on displays and shelves in accordance with company policy
Education
Expected in to to
Diploma: General Studies Southwood High School - Shreveport, LA GPA: Status -
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