Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Also I have experience in helping individuals dealing with mental behavior issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. I am also Skilled in program planning and optimization to maximize outreach.
Skills
Dish preparation
Hors d'oeuvres service
Buffet setup and takedown
Liquor, wine and food service
Bussing expertise
Special dietary requirements
Point of Sale (POS) system operations
Table setting arrangements
Wine pairings
Menu knowledge
High-volume dining
Price memorization
Effective customer upselling
Dining customer service
Food safety understanding
Check payment processing
Relationship management
Effective sales techniques
Quality control
Conflict and dispute resolution
Confidentiality
Safety and risk assessments
Patient evaluations
Progress monitoring
Confidential records
Tracking client progress
Developing relationships
Patient Health Education
Successful private practice
Client goal planning
Patient evaluation
Goal development
Outreach programming specialist
Experience
02/2019 to 05/2019
ServerThe One Group – Meridian, ID,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Promoted desserts, appetizers and specialty drinks.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
Prepared salads and appetizers to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Operated POS terminals to input orders, split bills and calculate totals.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
02/2016 to 06/2017
Customer Service RepresentativeBrink's Incorporated – Cape Girardeau, MO,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Worked with managers to develop service improvement initiatives.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Consulted with customers to determine best methods to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
02/2015 to 06/2016
HousekeeperMarriott International – Dearborn, MI,
Requested maintenance orders to fix non-working equipment and address any room damage.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Swept and vacuumed floors, hallways and stairwells.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
Cleaned and returned vacant rooms to occupant-ready status.
Set up and cleaned banquet and conference rooms.
Stripped floors using electrical cleaning equipment.
Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
Saved $[Amount] in annual labor costs through [Action] and [Action].
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Replenished hotel amenities such as drinking glasses and writing supplies.
Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Supplied guests with extra towels and toiletries when requested.
Reported all maintenance issues to the housekeeping status board.
Kept utility sink rooms in clean, neat and orderly condition.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Organized supplies for efficient use based on expected customer needs.
Checked [Number] rooms per day to verify vacancies post-checkout.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Interacted pleasantly with clients and patrons when performing daily duties.
Swept and damp-mopped private stairways and hallways.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Dusted ceiling air conditioning diffusers and ventilation systems.
Provided deep cleaning services for areas in need of additional sanitation.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Collected trash from premises and removed to designated areas to alleviate bad odors.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Spot cleaned carpets using industrial carpet cleaner.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Washed and polished glass windows and doors to keep entryways clear and professional.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Requested maintenance orders to fix non-working equipment and address any room damage.
08/2014 to 02/2015
Private Home Health AideLeedal Inc. – City, STATE,
Worked to improve patient outlook and daily living through compassionate care.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Provided mental and emotional support to keep clients happy and healthy.
Education and Training
Expected in 05/2024 to to
Associate in Electronics Engineering Technology: Audio Engineer SAE Institute - Atlanta, GA GPA: Status -
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