Server Resume Example The Swamp Restaurant

Gabrielle

John

Professional Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Skills

POS systems
Microsoft Office Suit Certified
Basic Photoshop
Interpersonal Skills
Time Management
Conflict Resolution
Group Management
Peer Communication

Leadership Skills
Basic Spanish
Mentorship
Activity Management & Planning
Coaching
Retail sales
Opening and closing procedures
Cash register familiarity

Education

Seminole High SchoolSeminole, FL05/2017High School Diploma

Graduated with 3.1 GPA
Dean's List 12th Grade (2016-2017)

Daytona State CollegeDaytona Beach, FL05/2019Associate of Arts: Sports Management

Graduated with 3.2 GPA
Recipient of Daytona State Women's Soccer Full Ride Scholarship
Dean's List Summer 2018, Fall 2019, Spring 2019
Member of the Society for Collegiate Leadership & Achievement (SCLA/Honors Society) Fall 2017-Spring 2019

University of FloridaGainesville, FLExpected in 05/2021Bachelors - Present : Sports Management

Work History

The Swamp Restaurant- Server
Gainesville, FL08/2019 - 05/2020

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Overhead Surf Shop- Sales Associate
Madeira Beach, Florida06/2016 - 08/2019

Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
Oversaw supply restocking, area cleaning and product organization.

Middle Grounds Grill - Hostess
Madeira Beach, Florida01/2018 - 08/2018

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Documented reservations and communicated changes to guests.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Conducted dining room and server checks to assess readiness for expected customer loads.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered customer questions about hours, seating and other information.

Accomplishments

Swedish International Women's Soccer Team - Offered a position to play - Spring 2017

Daytona State College - Daytona Beach, FL

Women's Varsity Soccer - Fall 2017 to Spring 2019

Starting Forward Fall 2017 to Spring 2019

Varsity Captain - Fall 2018 to Spring 2019

Additional Information

Seminole High School - Seminole, FL - Varsity Girls Soccer - 9th to 12th grade (2013-2017)

Starting Forward - 9th to 12th grade (2013-2017)

Leading Female Goal Scorer - 9th to 12th grade (2013-2017)

Varsity Girls Soccer Captain - 12th grade (2016-2017)

Female Forward of the Year - 12th grade (2016-2017)

Pinellas County - State of Florida

Pinellas County Record Holder - Most Goals ever scored by a Freshman (Male or Female) - Awarded in 9th grade (2013-2014)

All County All Stars - First Team - 9th grade (2013-2014), 12th grade (2016-2017)

Resume Overview

Companies Worked For:

The Swamp Restaurant
Overhead Surf Shop
Middle Grounds Grill

School Attended

Seminole High School
Daytona State College
University of Florida

Job Titles Held:

Server
Sales Associate
Hostess

Degrees

High School Diploma
Associate of Arts : Sports Management
Bachelors - Present : Sports Management

Server Resume Example

Resume Score: 80%

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