Adaptable customer service representative offering extensive knowledge of hospitality etiquette, food preparation, upselling, and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing seven years of experience with customer service in a fine dining setting.
Skills
Point of Sale (POS) system operations
Dining customer service
Effective sales techniques
Regulatory compliance
Conflict and dispute resolution
Service prioritization
Education and Training
Yucca Valley High SchoolYucca Valley, CAExpected in 05/2013High School Diploma:GPA:Status
Experience
VacasaServer
Mckinleyville, CA, 10/2016Current
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Promoted desserts, appetizers and specialty drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
VacasaServer
Milford, DE, 04/201803/2020
Managed closing duties, including restocking items and reconciling cash drawer.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Promoted desserts, appetizers and specialty drinks.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
VacasaServer
Milwaukee, WI, 06/201308/2016
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Promoted desserts, appetizers and specialty drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
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