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• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performing cashier duties, taking care of customers' needs, preparing daily bank deposit, filing of paper work and repair orders.
• Answering and transferring calls to appropriate people and departments.

Kelly was disabled for certain health issues and could not work at this time.

• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Monitored social media and online sources for industry trends.
• Maintained excellent attendance record, consistently arriving to work on time.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Transported patients between rooms and appointments or testing locations.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.