Proactive server with 15 years of experience working in high volume restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service. Friendly and organized in food service. Familiar with health and safety guidelines. Attentive Banquet Server with 7 years of serving experience. Always polite and professional with patrons and co-workers even in stressful situations. Hard-working, high energy server with passion for ensuring customer satisfaction. Over 15 years in food service industry specializing in customer service. Known for great reliability and attention to detail.
Skills
Table side service
Dining area cleanliness
Ordering Procedures
Guest Seating Arrangements
Companionship and Emotional Support
Trustworthy companion and Compassionate caregiver
Recording vital signs
Scheduling
Sales Goals
Point of Sale Systems and knowledge
Food Preparation and Safety
To-Go Order Preparation and Order Accuracy
Food Tray Carrying
High-Volume Dining
Patient Care
Efficient and reliable team player
Appointment Setting
Hospitality Service Expertise
Order Accuracy
Telephone Customer Service
Work History
Server/Banquet Server, 03/2013 - Current Common Spirit – Enumclaw, WA,
Responsible for taking customer orders and ensuring customer satisfaction.
Recommending daily specials and discounts to successfully up-sell limited-time food products.
Successfully solved customer conflict and problems when mistakes were made with orders and payments.
Processing payments and handling cash and credit transactions.
Set up and break down large banquets, severed family, plated, and buffet style banquets ranging in size from 50 –200 people.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Checked identification to enforce age regulations for alcoholic beverages.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Kept track of event finances, including initial deposits, due payments and final balances.
Provided friendly, courteous service to create memorable moments for guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Servicer Advisor/Cashier, 09/2016 - 10/2017 Summit Ford – City, STATE,
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Performing cashier duties, taking care of customers' needs, preparing daily bank deposit, filing of paper work and repair orders.
Answering and transferring calls to appropriate people and departments.
Disabled , 06/2007 - 03/2013 Social Security Administration Disability – City, STATE,
Kelly was disabled for certain health issues and could not work at this time.
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