Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Skills
To-go order preparation
Tableside service
Dining area cleanliness
Order accuracy
Stocking and replenishing
Item promotion
Communication skills
Cash Handling
Customer assistance
Bagging and packaging
Cash register operations
Product restocking
Work History
02/2020 to 03/2020
ServerErickson Living – Houston, TX,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
02/2020 to 02/2020
CashierKrystal – Palatka, FL,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
09/2019 to 12/2019
HostessClubcorp Club Operations, Inc. – Stockbridge, GA,
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Informed servers of newly seated parties for speedy service.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Promoted business loyalty by fostering positive customer relationships.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Documented reservations, alerted servers and managers of large groups and prepared seating.
09/2018 to 10/2018
Team MemberMaverik – Greybull, WY,
Kept work areas clean, organized and safe to promote efficiency and team safety.
Optimized safety and productivity by regularly cleaning and organizing work zones.
Learned all required tasks quickly to maximize performance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Education
Expected in 05/2018 to to
High School Diploma: Conway High School West - Conway, AR GPA: Status -
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