Dedicated server who is well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Skills
Server support
Special event promotion
Server Management
Customer service optimization
Seating availability guidance
Food inventories
Education
The University of AlabamaTuscaloosa, ALExpected in 12/2019Bachelor of Arts:HistoryGPA:Status
Member of Delta Zeta Sorority 2016-2018
Minored in Criminal Justice
Dean's List: Summer 2019
Thesis: HTLingual: How a fear of Communism led to privacy violations
Work History
Highgate Senior LivingServer
Temecula, CA, 01/2020Current
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Assisted customers with carry-out service.
Assisted wait staff with timely food delivery and guest requests.
Engaged in suggestive selling and other sales techniques.
Ensured exceptional guest experiences through attentive service.
Greeted customers and answered any questions.
Provided attentive service and proactively assessed guest needs.
Highgate Senior LivingServer
Bellingham, WA, 05/201907/2019
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Assisted customers with carry-out service.
Engaged in suggestive selling and other sales techniques.
Greeted customers and answered any questions.
Ensured exceptional guest experiences through attentive service.
Offered product samples, answered questions and helped customers find items.
Provided attentive service and proactively assessed guest needs.
Monitored dining room inventory and replenished as necessary.
Highgate Senior LivingServer
Great Falls, MT, 12/201512/2018
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Landry'sHostess
Cleveland, OH, 03/201512/2015
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted managers with quickly resolving service- and food-related issues.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Informed servers of newly seated parties for speedy service.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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