Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Focused and dependable Receptionist with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for management and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

  • Office administration
  • Multi-Line Telephone Systems
  • Bookkeeping
  • Expense reporting
  • Verbal and written communication
  • Sorting and labeling
  • Organization skills
  • Business administration
  • Project Management
  • Administrative support
  • Scheduling
  • Office management
  • Business operations
  • Mail handling
  • Performance improvement
  • Database administration
  • Staff Management
Work History
01/2018 to 02/2020 Server Highgate Senior Living | Hazel Dell, WA,
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
01/2016 to 01/2018 Front Counter Cashier Ratner | South Riding, VA,
  • Counted cash in register drawer at beginning and end of shift.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Handled
    and escalated to direct supervisor for quick resolution.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Handled
    and escalated to direct supervisor for quick resolution.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Assisted with purchasing decisions and located merchandise for customers.
01/2011 to 10/2013 Receptionist Udr, Inc. | Denver, CO,
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific law offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate lawyers.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with all visitor log ins.
  • Set appointments for lawyers, kept closely with courts administrators, did all office duties, worked closely with each lawyer and entire case load.
03/2008 to 08/2013 Property Manager Hillcrest Apartments | City, STATE,
  • Compiled maintenance and repair requests for submission to Management Department and reached out to local contractors for bid proposals.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Performed background checks on over 500 apartment applicants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Scheduled outside contractors for major maintenance issues.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Collected and maintained careful records of rental payments and payment dates.
  • Followed up on delinquent tenants and coordinated collection procedures.
Expected in 04/2006 Associate of Arts | Business Management San Antonio College, , GPA:

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School Attended

  • San Antonio College

Job Titles Held:

  • Server
  • Front Counter Cashier
  • Receptionist
  • Property Manager


  • Associate of Arts

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