Focused and dependable Receptionist with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for management and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.
Skills
Office administration
Multi-Line Telephone Systems
Bookkeeping
Expense reporting
Verbal and written communication
Sorting and labeling
Organization skills
Business administration
Project Management
Administrative support
Scheduling
Office management
Business operations
Mail handling
Performance improvement
Database administration
Staff Management
Education
San Antonio College, Expected in 04/2006Associate of Arts:Business ManagementGPA:Status
Work History
Highgate Senior LivingServer
Hazel Dell, WA, 01/201802/2020
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
RatnerFront Counter Cashier
South Riding, VA, 01/201601/2018
Counted cash in register drawer at beginning and end of shift.
Operated register system to process new purchases, item returns and merchandise exchanges.
Handled
customer
complaints
and
concerns
and escalated to direct supervisor for quick resolution.
Performed cash, card and check transactions to complete customer purchases.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Handled
customer
complaints
and
concerns
and escalated to direct supervisor for quick resolution.
Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
Assisted with purchasing decisions and located merchandise for customers.
Udr, Inc.Receptionist
Denver, CO, 01/201110/2013
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific law offices.
Corresponded with clients through email, telephone or postal mail.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate lawyers.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with all visitor log ins.
Set appointments for lawyers, kept closely with courts administrators, did all office duties, worked closely with each lawyer and entire case load.
Hillcrest ApartmentsProperty Manager
City, STATE, 03/200808/2013
Compiled maintenance and repair requests for submission to Management Department and reached out to local contractors for bid proposals.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
Introduced prospective tenants to types of units available and performed tours of premises.
Maintained current contract files as prescribed by company contract policies and procedures.
Performed background checks on over 500 apartment applicants.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Scheduled outside contractors for major maintenance issues.
Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Collected and maintained careful records of rental payments and payment dates.
Followed up on delinquent tenants and coordinated collection procedures.
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