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Server Resume Example

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SERVER
Summary
Skills
  • Price memorization
  • Wine pairings
  • Check payment processing
  • Menu memorization
  • High-volume dining
  • Buffet setup and takedown
  • Table setting arrangements
  • Table Bussing
  • Special dietary requirements
  • Dish preparation
  • Food safety understanding
  • Effective customer upselling
  • Menu knowledge
  • Dining customer service
  • Point of Sale (POS) system operations
  • Food inspection
  • Hors d'oeuvres service
  • Liquor, wine and food service
  • Sales Techniques
  • Regulatory compliance
  • Relationship management
  • Seating assignment preparation
  • Service prioritization
  • Dining crew workflow optimization
  • White glove service
  • Safe food handling
  • Quality control
Experience
Company Name | City, StateServer01/2019 - 06/2021
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
Company Name | City, StateOffice Manager/Personal Assistant01/2018 - 12/2020
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Managed building access by supplying key cards to employees and visitors.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Dispersed incoming mail to correct recipients throughout office.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Posted open positions on company and social media websites.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Routed agreements, contracts and invoices through signature process.
Company Name | City, StateLead Server/General Manager05/2013 - 05/2017
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Education and Training
Woodland Community College | City, StateAssociate of Arts in Human Services03/2010
Keiser Career College - Pembroke Pines | City, StateBBA in Forensic Science
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Resume Overview

School Attended

  • Woodland Community College
  • Keiser Career College - Pembroke Pines

Job Titles Held:

  • Server
  • Office Manager/Personal Assistant
  • Lead Server/General Manager

Degrees

  • Associate of Arts in Human Services
    BBA in Forensic Science

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