Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Price memorization
Wine pairings
Check payment processing
Menu memorization
High-volume dining
Buffet setup and takedown
Table setting arrangements
Table Bussing
Special dietary requirements
Dish preparation
Food safety understanding
Effective customer upselling
Menu knowledge
Dining customer service
Point of Sale (POS) system operations
Food inspection
Hors d'oeuvres service
Liquor, wine and food service
Sales Techniques
Regulatory compliance
Relationship management
Seating assignment preparation
Service prioritization
Dining crew workflow optimization
White glove service
Safe food handling
Quality control
Experience
Server, 01/2019 to 06/2021 Simmzys – Huntington Beach, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Office Manager/Personal Assistant, 01/2018 to 12/2020 Delatorree Septic – City, STATE,
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Received and screened high volume of internal and external communications.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Managed building access by supplying key cards to employees and visitors.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Served as central point of contact for all outside vendors needing to gain access to building.
Maintained business records by updating customer information.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dispersed incoming mail to correct recipients throughout office.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Posted open positions on company and social media websites.
Tracked office stock and maintained inventory in neat and organized fashion.
Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Routed agreements, contracts and invoices through signature process.
Lead Server/General Manager, 05/2013 to 05/2017 Salty Papa's Shrimp House – City, STATE,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Built and maintained loyal, long-term customer relationships through effective account management.
Facilitated monthly workshops to share best practices to optimize productivity.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Designed sales and service strategies to improve revenue and retention.
Trained, managed and motivated employees to promote professional skill development.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Education and Training
Associate of Arts: Human Services, Expected in 03/2010 to Woodland Community College - Woodland, CA GPA: Status -
BBA: Forensic Science, Expected in to Keiser Career College - Pembroke Pines - Hollywood, FL GPA: Status -
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