server resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. A strong background in various positions allows for ease in transitioning between positions within a company.
Skills
Order delivery practices
Point of sale knowledge
Guest relations management
Order accuracy
Friendly
Approachable
Knowledgeable
Professional
Courteous
Organized
Communication
Food Safety
Food Service
Customer Service
Scheduling
Billing
Work History
10/2009 to 12/2019ServerMeridian Senior Living | Carterville, IL,
Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Providing excellent customer service in a fast-paced environment where multi-tasking is imperative to the job.
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. one-on-one interaction with guests and staff in a professional manner.
Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. Holds an extensive knowledge of menu items, drinks, and overall restaurant operation which was tested often.
Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
Coordinate with kitchen staff to ensure timely and accurate order preparation.
Success multitasking while remaining professional and courteous in fast-paced environments.
Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
11/2008 to 05/2017ReceptionistToll Brothers | Austin, TX,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Obtained payments from patients and scanned identification and insurance cards.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Checked patient data including insurance, demographic and health history to ensure all information was current.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Welcomed patients by greeting them. Verified patient information by interviewing patient; recording medical history.
Prepared patients for the health care visit by directing and/or accompanying them to the examining room; arranging examining room instruments, supplies, and equipment.
Recorded billing information of services rendered; completed insurance forms; responded to insurance and other third-party inquiries.
Accounting, Insurance Verification, Banking, Balancing Sheets, Appointment Scheduling, Data Entry, Faxing, Billing, Photocopying. Responsibilities include: Opening and closing on a daily basis; keeping a smooth patient flow, appointment scheduling, banking, answering phones, receiving and sorting mail, filing patient charts accurately, collecting patient accounts and handling insurance billings;
setting up meetings and interacting with reps from other companies and offices in a professional manner.
07/2008 to 10/2009ServerMeridian Senior Living | Chatham, IL,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Assist guests in order selection by promoting specific menu items and specials.
Respond to inquiries regarding meal preparation and service.
Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
Regularly follow-up with guest tables and promptly fulfill additional requests.
Collect payments and balance transactions with receipts.
01/2007 to 07/2008ServerMeridian Senior Living | Fort Lauderdale, FL,
Prepared beverages and filled food orders for customers.
Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
Ensured high guest check averages by suggesting and selling additional food and beverage items.
Continually visited guest tables to promote inviting and attentive service.
Education
Expected in 05/2004 to to High School Diploma | Dulaney High School, Timonium, MDGPA: Status -
Expected in to to | Government And PoliticsUniversity of Maryland - College Park, College Park, MDGPA: Status -
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