LiveCareer-Resume

server resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. A strong background in various positions allows for ease in transitioning between positions within a company.

Skills
  • Order delivery practices
  • Point of sale knowledge
  • Guest relations management
  • Order accuracy
  • Friendly
  • Approachable
  • Knowledgeable
  • Professional
  • Courteous
  • Organized
  • Communication
  • Food Safety
  • Food Service
  • Customer Service
  • Scheduling
  • Billing
Work History
10/2009 to 12/2019 Server Meridian Senior Living | Carterville, IL,
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Providing excellent customer service in a fast-paced environment where multi-tasking is imperative to the job.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. one-on-one interaction with guests and staff in a professional manner.
  • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. Holds an extensive knowledge of menu items, drinks, and overall restaurant operation which was tested often.
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
  • Coordinate with kitchen staff to ensure timely and accurate order preparation.
  • Success multitasking while remaining professional and courteous in fast-paced environments.
  • Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
  • Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
11/2008 to 05/2017 Receptionist Toll Brothers | Austin, TX,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Welcomed patients by greeting them. Verified patient information by interviewing patient; recording medical history.
  • Prepared patients for the health care visit by directing and/or accompanying them to the examining room; arranging examining room instruments, supplies, and equipment.
  • Recorded billing information of services rendered; completed insurance forms; responded to insurance and other third-party inquiries.
  • Accounting, Insurance Verification, Banking, Balancing Sheets, Appointment Scheduling, Data Entry, Faxing, Billing, Photocopying. Responsibilities include: Opening and closing on a daily basis; keeping a smooth patient flow, appointment scheduling, banking, answering phones, receiving and sorting mail, filing patient charts accurately, collecting patient accounts and handling insurance billings;
    setting up meetings and interacting with reps from other companies and offices in a professional manner.
07/2008 to 10/2009 Server Meridian Senior Living | Chatham, IL,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Assist guests in order selection by promoting specific menu items and specials.
  • Respond to inquiries regarding meal preparation and service.
  • Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
  • Regularly follow-up with guest tables and promptly fulfill additional requests.
  • Collect payments and balance transactions with receipts.
01/2007 to 07/2008 Server Meridian Senior Living | Fort Lauderdale, FL,
  • Prepared beverages and filled food orders for customers.
  • Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
  • Ensured high guest check averages by suggesting and selling additional food and beverage items.
  • Continually visited guest tables to promote inviting and attentive service.
Education
Expected in 05/2004 to to High School Diploma | Dulaney High School, Timonium, MD GPA:
Status -
Expected in to to | Government And Politics University of Maryland - College Park, College Park, MD GPA:
Status -
Certifications

Tips certified

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Resume Overview

School Attended

  • Dulaney High School
  • University of Maryland - College Park

Job Titles Held:

  • Server
  • Receptionist
  • Server
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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