server resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Experienced Server Manager with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Self-motivated and dependable Server Trainer offering 20 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Skills
Check payment processing
Dining customer service
Wine pairings
Special dietary requirements
Menu memorization
Food inspection
Table setting arrangements
Menu knowledge
High-volume dining
Table Bussing
Price memorization
Dish preparation
Liquor, wine and food service
Effective customer upselling
Point of Sale (POS) system operations
Food safety understanding
Safe food handling
Quality control
Service prioritization
Regulatory compliance
Sales Techniques
Relationship management
Seating assignment preparation
Dining crew workflow optimization
Experience
Server, 01/2018 to Current Bissell – Chicago, IL,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Provided exceptional service to 60 customers per day at dine in establishment.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Server Trainer, 05/2010 to 01/2018 Milestone Retirement Communities – Tucson, AZ,
Instructed new staff members on food handling procedures and techniques, maximizing efficiency 100%.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Calculated charges, issued table checks and collected payments from customers.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Server Manager, 08/1998 to 03/2010 Hyatt Hotels Corp. – San Jose, CA,
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Calculated charges, issued table checks and collected payments from customers.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Controlled portion sizes and garnishing for optimal cost controls.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Reduced food waste 90% by overseeing and planning ingredients, anticipated customers and popularity of items.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Instructed new staff members on food handling procedures and techniques, maximizing efficiency 100%.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Service Manager, 01/2004 to 01/2010 The Tyger – New York, NY,
Defined department objectives and monitored performance to facilitate operations.
Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Hired, trained and developed service department staff to drive performance.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Created employee work schedules to keep shifts properly staffed.
Pitched in to complete various duties during peak periods or employee absences.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Education and Training
High School Diploma: , Expected in 05/1998 to Ocean Springs High School - Ocean Springs, MS GPA: Status -
: Business And Managerial Economics, Expected in to Mississippi Gulf Coast Community College - Perkinston, MS GPA: Status -
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