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Server Resume Example

Resume Score: 80%

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SERVER
Summary

High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Experienced Server Manager with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Self-motivated and dependable Server Trainer offering 20 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Skills
  • Check payment processing
  • Dining customer service
  • Wine pairings
  • Special dietary requirements
  • Menu memorization
  • Food inspection
  • Table setting arrangements
  • Menu knowledge
  • High-volume dining
  • Table Bussing
  • Price memorization
  • Dish preparation
  • Liquor, wine and food service
  • Effective customer upselling
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Safe food handling
  • Quality control
  • Service prioritization
  • Regulatory compliance
  • Sales Techniques
  • Relationship management
  • Seating assignment preparation
  • Dining crew workflow optimization
Education and Training
High School DiplomaOcean Springs High SchoolCity,State,05/1998
Mississippi Gulf Coast Community CollegeCity,State,Business And Managerial Economics
Experience
Company NameServer | City, State01/2018 to Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Provided exceptional service to 60 customers per day at dine in establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
Company NameServer Trainer | City, State05/2010 to 01/2018
  • Instructed new staff members on food handling procedures and techniques, maximizing efficiency 100%.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Company NameServer Manager | City, State08/1998 to 03/2010
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Reduced food waste 90% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Instructed new staff members on food handling procedures and techniques, maximizing efficiency 100%.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Company NameService Manager | City, State01/2004 to 01/2010
  • Defined department objectives and monitored performance to facilitate operations.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired, trained and developed service department staff to drive performance.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
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Resume Overview

School Attended

  • Ocean Springs High School
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Server
  • Server Trainer
  • Server Manager
  • Service Manager

Degrees

  • High School Diploma

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