Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Dependable sever with 0-3 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Diligent Food Service worker with successful history in 3 settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.
Skills
Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Food Sales and Promotion
Guest Relations Management
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Dining area maintenance
Beverage preparation
Sales expertise
Food and beverage pairings
Food preparation and safety
Food station setup
Performance improvement
Item promotion
Menu presentation
Food running
Cash handling
Food spoilage prevention
Work History
09/2020 to 01/2021
ServerBluegreen Resorts – Marathon, FL,
Supervised restocking of salad bar and buffet for lunch and dinner service.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
08/2019 to 04/2020
Cafe WorkerYale-New Haven Health – Hamden, CT,
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Maintained clean and attractive product displays to entice customer purchases.
Assisted customers with product selection by answering questions about food ingredients and nutritional value.
Cleaned food preparation areas, tools and equipment.
Efficiently prepared sandwiches and other menu items for guests.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Filled out daily shift log to record amount of food prepared, used and leftover.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
02/2017 to 02/2019
ServerBluegreen Resorts – Phoenix, AZ,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Education
Expected in 05/2015 to to
G.E.D: Gulfport High School - Gulfport, MS GPA: Status -
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