Checked members and guests in promptly for their appointments. Supplied guests with robes. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Efficiently checked guests in and out. Informed guests of spa services, programs and activities over the phone and in person. Sold $800.00+ in spa retail items and gift cards in a weekly- period. Coordinated and booked all spa service appointments for individual and group clients. Offered refreshments of ice water and iced tea to all incoming guests. Rotated between spa front desk management and monitoring the reservation room.
Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team.
Accepted payment from customers and made change as necessary. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed food and produce receiving process with 100% accuracy. Examined trays to ensure that they contained required items Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Informed patrons of establishment specialties and features Kept drink stations clean and ready for service Placed food servings on plates and trays according to orders or instructions Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared items on station assignment list Stocked cabinets and serving areas with condiments, and refilled condiment container Washed, peeled, cut, and seeded fruits and vegetables Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Packaged take-out foods and served food to customers Answered questions about menu selections and made recommendations when requested. Completed closing duties, including restocking items and closing out the cash drawer. Maintained a professional tone at all times, including during peak rush hours.
People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
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