Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Hardworking and reliable worker with strong background in operating cash registers, capable of managing money, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Skills
Table setting arrangements
High-volume dining
Dining customer service
Check payment processing
Menu memorization
Food safety understanding
Liquor, wine and food service
Price memorization
Sales techniques
Seating assignment preparation
Cash drawer balancing
Accurate cash handling
Cash counting machine operations
Credit and cash transactions
Cash management
Payment processing
ID verification
Customer greeting
Coin counting
Customer assistance
POS systems
Microsoft Office
Cash register operation
Time management
Organizational skills
Following regulations
Strong team member
Team contribution
Flexible and adaptable
Effective multi-tasker
Courtesy
Problem solving
Verbal communication
Outstanding cleanliness
Outgoing personality
Team building
Flexible schedule
Team player
Team collaboration
Communication
Personable and friendly
Fast learner
Responsible
Experience
06/2017 to 08/2017
LifeguardOmni Hotels – Montreal, CA,
Performed lifeguard duties, which included basic life support and CPR to stabilize individuals prior to ambulance arrival.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Monitored behaviors for safety violations and took steps to prevent further violations.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Optimized customer service by resolving issues quickly and with courteous demeanor.
08/2017 to 03/2019
Customer Service CashierTotal Wine – Mount Pleasant, SC,
Redeemed coupons and cross-sold products.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Welcomed customers, offering assistance to help find necessary store items.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Assisted customers with completing quick and efficient sales transactions.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Excelled in exceeding daily credit card application goals.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Helped customer locate and select appropriate merchandise throughout store.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Counted product stock to maintain inventory records.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
09/2019 to 11/2019
ServerGolfsuites – Tulsa, OK,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Served average of 6 patrons daily at Hardknocks Sports Bar and Grill restaurant with consistent recommendations for exceptional service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Promoted desserts, appetizers and specialty drinks.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education and Training
Expected in 06/2017 to to
High School Diploma: Ray High School - Corpus Christi, TX GPA: Status -
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