Experienced Bartender with 11 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.
Skills
Point of Sale (POS) system operations
Effective customer upselling
Price memorization
High-volume dining
Liquor, wine and food service
Dining customer service
Sales Techniques
Experience
03/2010 to 10/2020
SERVERGolfsuites – Tulsa, OK,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
05/2020 to 09/2020
BartenderTully's – Depew, NY,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Monitored patrons to keep alcohol consumption at designated levels.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Engaged in small talk with patrons to build rapport and earn repeat business.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
01/2020 to 05/2020
BartenderTully's – Syracuse, NY,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Upsold customers from shelf to premium brands to help boost sales.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Stocked bar with beer, wine, liquor and related supplies.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
03/2016 to 01/2020
Head BartenderHyatt Hotels Corp. – Oceanside, CA,
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Planned and updated menus to capitalize on changing trends in customer preferences.
Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Managed up to 300 customers per shift while simultaneously assisting 3 restaurant servers.
Handled complaints and disputes from customers to promote customer satisfaction.
Trained 12 new bartenders to increase knowledge of drink preparation and upselling techniques.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
Expected in 05/2009 to to
High School Diploma: BIG BEAVER FALLS HIGH SCHOOL - Beaver Falls, PA, GPA: Status -
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