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SERVER Resume Example

Resume Score: 80%

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B
SERVER
Summary

Experienced Bartender with 11 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills.

Skills
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Price memorization
  • High-volume dining
  • Liquor, wine and food service
  • Dining customer service
  • Sales Techniques
Experience
SERVER
City, StateCompany Name/Mar 2010 to Oct 2020
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender
City, StateCompany Name/May 2020 to Sep 2020
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Bartender
City, StateCompany Name/Jan 2020 to May 2020
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Head Bartender
City, StateCompany Name/Mar 2016 to Jan 2020
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Managed up to 300 customers per shift while simultaneously assisting 3 restaurant servers.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Trained 12 new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
High School DiplomaBIG BEAVER FALLS HIGH SCHOOL May 2009City
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Resume Overview

School Attended

  • BIG BEAVER FALLS HIGH SCHOOL

Job Titles Held:

  • SERVER
  • Bartender
  • Head Bartender

Degrees

  • High School Diploma

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