Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
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Promoted to Administrative Assistant after 5 months of employment.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
●Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesNeatly set tables.Collected money and made change.Processed cash, credit card and voucher payments.Upheld a high standard of cleanliness in all work areas.
● Receive, document and resolve customer inquiries by using established best practices ● Build lasting relationships with Freedom's customers ● Educate customers, providers and employers about Freedom's products and services over the telephone ● Comply with HIPPA and CMS regulations ● Schedule medical appointments and transportation for patients and/or care givers when needed ● Key Competencies ● Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. ● Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. ● Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. ● Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
●Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesMaintained full knowledge of all menu items, contents and preparation methods.Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Neatly set tables.Collected money and made change.Opened and closed bar tabs and transferred tabs to dining area.Processed cash, credit card and voucher payments.Upheld a high standard of cleanliness in all work areas.Maintained bar stocks, replenishing daily as necessary.Stocked beer and wine coolers.Performed closing duties including cleaning, sanitizing and replenishing.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.Made engaging connections with guests to create loyalty. Create and manage Facebook, yelp, and Gmail accounts.
● ● Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesMaintained full knowledge of all menu items, contents and preparation methods.Prepared coffee and espresso drinks.Neatly set tables.Collected money and made change.Processed cash, credit card and voucher payments.Maintained a neat personal appearance.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.Made engaging connections with guests to create loyalty.Oversaw an increase of positive online reviews for our establishment.Prepped fruits for side salad. ● Cooked crepes
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Posted open positions on company and social media websites.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Miami Sunset Senior High June 2011 High School Diploma Miami, FL GPA 3.70.Top 20% of class
Receptionist, Clients, Accounting, Administrative Assistant, File, Office Manager, Payroll, Process Payroll, Tax Returns, Adjustments, Answering, Customer Accounts, Customer Service, Customer Service Representative, Retail Sales, Excel, Microsoft Word, Quickbook, Word, Best Practices, Cms, Content Management System, Customer Inquiries, Hippa, Telephone, Data Entry
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