Dependable with 10 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Point of Sale Knowledge
Hospitality Service Expertise
Food Sales and Promotion
Bill Computation
Sales expertise
Cash handling
Education
Bernalillo High SchoolBernalillo, NMExpected in – –High School Diploma : - GPA:
Work History
Alterra Mountain Co - Server Snowshoe, WV, 07/2013 - 12/2020
New higher trainer
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Catholic Community Services - Maintence Salt Lake City, UT, 12/2012 - 06/2013
Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Maintenance on heating and cooling units
Wall repair and painting units.
Cigna - Janitor Lawrence, MA, 10/2012 - 05/2013
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Completed routine floor maintenance, including stripping, sealing and finishing.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Supervised supplies in inventory and submitted reorder requests.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, moping and dusting.
Inspected facility and grounds and picked up any trash.
Kept janitorial closets clean and organized.
Cleaned bathrooms in buildings and on golf course
Handled golf carts
El Bruno Restaurant Y Cantina - Expo/busser City, STATE, 02/2011 - 09/2012
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Expo food on line to make sure each order went out complete.
Ran food to tables made sure guest had everything they needed
Communicate with kitchen staff and servers to create a smooth flow and manage a low ticket time for food to get to guest
The Merc - Stocker City, STATE, 01/2007 - 01/2011
Performed inventory control, such as counting and stocking merchandise.
Blocked and faced products on displays and shelves in accordance with company policy.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Greeted customers and directed to requested products.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Helped customers locate desired items and transfer oversized items to vehicles.
Assisted in development of trainees, providing instruction and support to optimize readiness.
Unloaded daily delivery trucks using equipment to quickly remove and stage products.
Changed sales floor signs to show current pricing and support product promotions.
Consistently lifted materials weighing as much as 50 pounds.
Maintained effective team member communication.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Removed all debris and packaging from boxes and separated for recycling or disposal.
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