Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable with 10 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Point of Sale Knowledge
  • Hospitality Service Expertise
  • Food Sales and Promotion
  • Bill Computation
  • Sales expertise
  • Cash handling
Education
Bernalillo High School Bernalillo, NM Expected in High School Diploma : - GPA :
Work History
Alterra Mountain Co - Server
Snowshoe, WV, 07/2013 - 12/2020
  • New higher trainer
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Catholic Community Services - Maintence
Salt Lake City, UT, 12/2012 - 06/2013
  • Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Maintenance on heating and cooling units
  • Wall repair and painting units.
Cigna - Janitor
Lawrence, MA, 10/2012 - 05/2013
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Completed routine floor maintenance, including stripping, sealing and finishing.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Supervised supplies in inventory and submitted reorder requests.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, moping and dusting.
  • Inspected facility and grounds and picked up any trash.
  • Kept janitorial closets clean and organized.
  • Cleaned bathrooms in buildings and on golf course
  • Handled golf carts
El Bruno Restaurant Y Cantina - Expo/busser
City, STATE, 02/2011 - 09/2012
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Expo food on line to make sure each order went out complete.
  • Ran food to tables made sure guest had everything they needed
  • Communicate with kitchen staff and servers to create a smooth flow and manage a low ticket time for food to get to guest
The Merc - Stocker
City, STATE, 01/2007 - 01/2011
  • Performed inventory control, such as counting and stocking merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Unloaded daily delivery trucks using equipment to quickly remove and stage products.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained effective team member communication.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Was and mopped floors. Cleaned bathrooms
  • Used box baler and tied of bale and put on palet.

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Resume Overview

School Attended

  • Bernalillo High School

Job Titles Held:

  • Server
  • Maintence
  • Janitor
  • Expo/busser
  • Stocker

Degrees

  • High School Diploma

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