Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Cost Controls
Customer Service
Restaurant Marketing
Operations Management
Fraud Prevention
Performance Management
Policies and Procedures Training
Inventory Control
Scheduling and Staffing
Vendor Management
Skills
As a detail-oriented and highly qualified professional, demonstrating extensive experience with retail management, cost controls, restaurant operations, adherence to policies and procedures, and excellent customer service skills, I am pursuing a new and exciting opportunity for professional growth, where I will effectively utilize all acquired skills, abilities, and areas of expertise as follows:
Restaurant Operations Management
Training
Kitchen Safety
Planning
Food Preparation
MS Office Suite, Excel, Access, Outlook, Adobe, and various company applications
Adobe
Excellent customer service
Detail-oriented
English
Leadership
Management Training
Access
Excel
MS Office Suite
Outlook
Policies
Restaurant operations
Retail management
Safety
Spanish
Written
Work History
06/2019 to 03/2020ServerBarrett Business Services | Alviso, CA,
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
01/2018 to 02/2019WaiterDepartment Of Defense | La Palma, CA,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
01/2015 to 06/2017ManagerMassage Envy | Southlake, TX,
• Observes daily the condition of all physical facilities and equipment in the dining room, making repair recommendations when needed.
• Review documentation to assess the quality of restaurant operations
• Communicate with team members, guests, vendors, and concept personnel for various needs
• Ensure operations run efficiently according to company policy and procedures
• Manage vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
• Maintain a constant alertness to the entire dining room situation, sensitivity to and deviation or problem, and to assist quickly and quietly in its correction, adjusting guest complaints.
• Accountable for hiring, orientation, training, and developing restaurant employees.
• Manage performance of employees to ensure they were successful in their individual roles.
• Manage changing priorities while building relationships at all levels to ensure a strong operational and customer –service & hospitality environment.
• Promote business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
02/2013 to 01/2015ManagerMassage Envy | Scottsdale, AZ,
• Planned, directed, and managed all areas of responsibility within operations including hospitality, safety, cleanliness, and kitchen and bar.
• Continuously developed the competencies of both self and others; identified needs for tope talent while managing root cause for underperforming employees.
• Ensured operations run efficiently according to company policy and procedures
• Managed vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
• Accountable for hiring, orientation, training, and developing restaurant employees.
• Managed performance of employees to ensure they were successful in their individual roles.
• Managed changing priorities while building relationships at all levels to ensure a strong operational and customer –service & hospitality environment.
• Provided evaluations, coaching, counseling, discipline and ensure all employees are successful and motivated in their individual roles.
• Responsible for general business administration to include payroll, human resources, marketing and financial reporting.
• Promoted business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
Education
Expected in 2012 to to PLS Check Cashers Management Training | , , GPA: Status -
Expected in 2009 to to Leadership and Management Training � Taco Cabana Leadership School | , , GPA: Status -
Expected in 2004 to to High School Diploma | Gulf Shores Academy, Houston, TXGPA: Status -
Affiliations
Chili's Grill & Bar Restaurant Manager� Houston, TX 2015-2017
Manager
Observes daily the condition of all physical facilities and equipment in the dining room, making repair recommendations when needed.
Review documentation to assess the quality of restaurant operations
Communicate with team members, guests, vendors, and concept personnel for various needs
Ensure operations run efficiently according to company policy and procedures
Manage vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
Maintain a constant alertness to the entire dining room situation, sensitivity to and deviation or problem, and to assist quickly and quietly in its correction, adjusting guest complaints.
Accountable for hiring, orientation, training, and developing restaurant employees.
Manage performance of employees to ensure they were successful in their individual roles.
Manage changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.
Promote business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
Hooters� Houston, TX 2013-2015
Manager
Planned, directed, and managed all areas of responsibility within operations including hospitality, safety, cleanliness, and kitchen and bar.
Continuously developed the competencies of both self and others; identified needs for tope talent while managing root cause for underperforming employees.
Ensured operations run efficiently according to company policy and procedures
Managed vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
Accountable for hiring, orientation, training, and developing restaurant employees.
Managed performance of employees to ensure they were successful in their individual roles.
Managed changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.
Provided evaluations, coaching, counseling, discipline and ensure all employees are successful and motivated in their individual roles.
Responsible for general business administration to include payroll, human resources, marketing and financial reporting.
Promoted business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
PLS Check Cashers� Houston, TX 2012-2013
Store Manager
Implemented strategies to meet store goals and objectives and administer written corrective actions, and employee action plans as needed.
Recruited and hired customer service representatives (CSR) to ensure store is staffed for maximum store efficiency.
Supervised CSR activities including but not limited to their customer service, transaction processing, maintenance of cash drawers and cash handling procedures.
Resolved and documented customer complaints, answer telephone and provide excellent customer service.
Serviced customer accounts making sure that all documentation is complete, accurate, and securely filed.
Executed check-cashing approvals without exceeding authorized limits.
Verified customer checks through check verification techniques and compare checks against previous cashed checks to prevent losses.
Resolved accounting, auditing, legal and customer service issues by working with appropriate corporate office departments.
Followed the company' cash security policies and procedures, review all daily balance reports, balance master cash at all times, and promptly report any discrepancies to the District Manager.
Ensured compliance with federal, state, and local regulations.
Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
Performed transaction review of risky transactions
Ensured that staff follows standard procedures and action plans to reduce exposure on suspicious checks.
Taco Cabana� Houston, TX 2007-2012
Assistant General Manager
Managed daily operations of business with $90,000 in monthly sales through excellent management techniques and established inventory controls.
Planned, organized, and established proficiency in the daily operations for assigned store locations.
Identified problems and made recommendations as suited to senior management for effective process flows.
Managed staffing needs and identify training opportunities for new employees.
Maintained and foster positive employee and business relationships necessary to accomplish daily sales goals and increase efficiencies.
Conducted training for employees regarding proper food preparation, inventory controls, policies and procedures, service, and health and safety regulations.
Ensured that all operational procedures and processes match current practice by all employees.
Taco Cabana � Houston, TX 2005 - 2007
Manager
Enforced store policies and all aspects of daily restaurant operations and goals
Met and exceeded weekly projects for maintaining food and labor cost controls
Responsible for promoting and marketing for several stores in the region, resulting in higher sales revenue.
Managed all aspect of staffing needs, ongoing training, and the development of employees.
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Resume Overview
School Attended
Gulf Shores Academy
Job Titles Held:
Server
Waiter
Manager
Manager
Degrees
PLS Check Cashers Management Training
Leadership and Management Training � Taco Cabana Leadership School