Chili's Grill & Bar Restaurant Manager� Houston, TX 2015-2017
ManagerObserves daily the condition of all physical facilities and equipment in the dining room, making repair recommendations when needed.Review documentation to assess the quality of restaurant operationsCommunicate with team members, guests, vendors, and concept personnel for various needsEnsure operations run efficiently according to company policy and proceduresManage vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.Maintain a constant alertness to the entire dining room situation, sensitivity to and deviation or problem, and to assist quickly and quietly in its correction, adjusting guest complaints.Accountable for hiring, orientation, training, and developing restaurant employees.Manage performance of employees to ensure they were successful in their individual roles.Manage changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.Promote business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
Hooters� Houston, TX 2013-2015
ManagerPlanned, directed, and managed all areas of responsibility within operations including hospitality, safety, cleanliness, and kitchen and bar.Continuously developed the competencies of both self and others; identified needs for tope talent while managing root cause for underperforming employees.Ensured operations run efficiently according to company policy and proceduresManaged vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.Accountable for hiring, orientation, training, and developing restaurant employees.Managed performance of employees to ensure they were successful in their individual roles.Managed changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.Provided evaluations, coaching, counseling, discipline and ensure all employees are successful and motivated in their individual roles.Responsible for general business administration to include payroll, human resources, marketing and financial reporting.Promoted business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
PLS Check Cashers� Houston, TX 2012-2013
Store ManagerImplemented strategies to meet store goals and objectives and administer written corrective actions, and employee action plans as needed.Recruited and hired customer service representatives (CSR) to ensure store is staffed for maximum store efficiency.Supervised CSR activities including but not limited to their customer service, transaction processing, maintenance of cash drawers and cash handling procedures.Resolved and documented customer complaints, answer telephone and provide excellent customer service.Serviced customer accounts making sure that all documentation is complete, accurate, and securely filed.Executed check-cashing approvals without exceeding authorized limits.Verified customer checks through check verification techniques and compare checks against previous cashed checks to prevent losses.Resolved accounting, auditing, legal and customer service issues by working with appropriate corporate office departments.Followed the company' cash security policies and procedures, review all daily balance reports, balance master cash at all times, and promptly report any discrepancies to the District Manager.Ensured compliance with federal, state, and local regulations.Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.Performed transaction review of risky transactionsEnsured that staff follows standard procedures and action plans to reduce exposure on suspicious checks.
Taco Cabana� Houston, TX 2007-2012
Assistant General ManagerManaged daily operations of business with $90,000 in monthly sales through excellent management techniques and established inventory controls.Planned, organized, and established proficiency in the daily operations for assigned store locations.Identified problems and made recommendations as suited to senior management for effective process flows.Managed staffing needs and identify training opportunities for new employees.Maintained and foster positive employee and business relationships necessary to accomplish daily sales goals and increase efficiencies.Conducted training for employees regarding proper food preparation, inventory controls, policies and procedures, service, and health and safety regulations.Ensured that all operational procedures and processes match current practice by all employees.
Taco Cabana � Houston, TX 2005 - 2007
ManagerEnforced store policies and all aspects of daily restaurant operations and goalsMet and exceeded weekly projects for maintaining food and labor cost controlsResponsible for promoting and marketing for several stores in the region, resulting in higher sales revenue.Managed all aspect of staffing needs, ongoing training, and the development of employees.Conducted weekly quantitative reports for senior management.
Taco Cabana � Houston, TX 2003 - 2005
Shift ManagerDue to my hard work and dedication, I was promoted to a management position.Conducted all requests from management to improve the quality and efficiency of store processes. 
