LiveCareer-Resume

server resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Cost Controls
  • Customer Service
  • Restaurant Marketing
  • Operations Management
  • Fraud Prevention
  • Performance Management
  • Policies and Procedures Training
  • Inventory Control
  • Scheduling and Staffing
  • Vendor Management
Skills
  • As a detail-oriented and highly qualified professional, demonstrating extensive experience with retail management, cost controls, restaurant operations, adherence to policies and procedures, and excellent customer service skills, I am pursuing a new and exciting opportunity for professional growth, where I will effectively utilize all acquired skills, abilities, and areas of expertise as follows:
  • Restaurant Operations Management
  • Training
  • Kitchen Safety
  • Planning
  • Food Preparation
  • MS Office Suite, Excel, Access, Outlook, Adobe, and various company applications
  • Adobe
  • Excellent customer service
  • Detail-oriented
  • English
  • Leadership
  • Management Training
  • Access
  • Excel
  • MS Office Suite
  • Outlook
  • Policies
  • Restaurant operations
  • Retail management
  • Safety
  • Spanish
  • Written
Education
, Expected in 2012 PLS Check Cashers Management Training : GPA : Status
, Expected in 2009 Leadership and Management Training � Taco Cabana Leadership School : GPA : Status
Gulf Shores Academy Houston, TX Expected in 2004 High School Diploma : GPA : Status
Work History
Barrett Business ServicesServer
Alviso, CA, 06/201903/2020
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Department Of DefenseWaiter
La Palma, CA, 01/201802/2019
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Massage EnvyManager
Southlake, TX, 01/201506/2017
  • • Observes daily the condition of all physical facilities and equipment in the dining room, making repair recommendations when needed.
    • Review documentation to assess the quality of restaurant operations
    • Communicate with team members, guests, vendors, and concept personnel for various needs
    • Ensure operations run efficiently according to company policy and procedures
    • Manage vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
    • Maintain a constant alertness to the entire dining room situation, sensitivity to and deviation or problem, and to assist quickly and quietly in its correction, adjusting guest complaints.
    • Accountable for hiring, orientation, training, and developing restaurant employees.
    • Manage performance of employees to ensure they were successful in their individual roles.
    • Manage changing priorities while building relationships at all levels to ensure a strong operational and customer –service & hospitality environment.
    • Promote business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
Massage EnvyManager
Scottsdale, AZ, 02/201301/2015
  • • Planned, directed, and managed all areas of responsibility within operations including hospitality, safety, cleanliness, and kitchen and bar.
    • Continuously developed the competencies of both self and others; identified needs for tope talent while managing root cause for underperforming employees.
    • Ensured operations run efficiently according to company policy and procedures
    • Managed vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
    • Accountable for hiring, orientation, training, and developing restaurant employees.
    • Managed performance of employees to ensure they were successful in their individual roles.
    • Managed changing priorities while building relationships at all levels to ensure a strong operational and customer –service & hospitality environment.
    • Provided evaluations, coaching, counseling, discipline and ensure all employees are successful and motivated in their individual roles.
    • Responsible for general business administration to include payroll, human resources, marketing and financial reporting.
    • Promoted business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity.
Affiliations
  • Chili's Grill & Bar Restaurant Manager� Houston, TX 2015-2017 Manager
  • Observes daily the condition of all physical facilities and equipment in the dining room, making repair recommendations when needed.
  • Review documentation to assess the quality of restaurant operations
  • Communicate with team members, guests, vendors, and concept personnel for various needs
  • Ensure operations run efficiently according to company policy and procedures
  • Manage vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
  • Maintain a constant alertness to the entire dining room situation, sensitivity to and deviation or problem, and to assist quickly and quietly in its correction, adjusting guest complaints.
  • Accountable for hiring, orientation, training, and developing restaurant employees.
  • Manage performance of employees to ensure they were successful in their individual roles.
  • Manage changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.
  • Promote business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity. Hooters� Houston, TX 2013-2015 Manager
  • Planned, directed, and managed all areas of responsibility within operations including hospitality, safety, cleanliness, and kitchen and bar.
  • Continuously developed the competencies of both self and others; identified needs for tope talent while managing root cause for underperforming employees.
  • Ensured operations run efficiently according to company policy and procedures
  • Managed vendor relationships and ensured that supplies are properly compensated and meet the needs of the business.
  • Accountable for hiring, orientation, training, and developing restaurant employees.
  • Managed performance of employees to ensure they were successful in their individual roles.
  • Managed changing priorities while building relationships at all levels to ensure a strong operational and customer -service & hospitality environment.
  • Provided evaluations, coaching, counseling, discipline and ensure all employees are successful and motivated in their individual roles.
  • Responsible for general business administration to include payroll, human resources, marketing and financial reporting.
  • Promoted business, build sales, increasing profits, and ensured overall satisfaction with regular guest connections and upholds brand integrity. PLS Check Cashers� Houston, TX 2012-2013 Store Manager
  • Implemented strategies to meet store goals and objectives and administer written corrective actions, and employee action plans as needed.
  • Recruited and hired customer service representatives (CSR) to ensure store is staffed for maximum store efficiency.
  • Supervised CSR activities including but not limited to their customer service, transaction processing, maintenance of cash drawers and cash handling procedures.
  • Resolved and documented customer complaints, answer telephone and provide excellent customer service.
  • Serviced customer accounts making sure that all documentation is complete, accurate, and securely filed.
  • Executed check-cashing approvals without exceeding authorized limits.
  • Verified customer checks through check verification techniques and compare checks against previous cashed checks to prevent losses.
  • Resolved accounting, auditing, legal and customer service issues by working with appropriate corporate office departments.
  • Followed the company' cash security policies and procedures, review all daily balance reports, balance master cash at all times, and promptly report any discrepancies to the District Manager.
  • Ensured compliance with federal, state, and local regulations.
  • Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
  • Performed transaction review of risky transactions
  • Ensured that staff follows standard procedures and action plans to reduce exposure on suspicious checks. Taco Cabana� Houston, TX 2007-2012 Assistant General Manager
  • Managed daily operations of business with $90,000 in monthly sales through excellent management techniques and established inventory controls.
  • Planned, organized, and established proficiency in the daily operations for assigned store locations.
  • Identified problems and made recommendations as suited to senior management for effective process flows.
  • Managed staffing needs and identify training opportunities for new employees.
  • Maintained and foster positive employee and business relationships necessary to accomplish daily sales goals and increase efficiencies.
  • Conducted training for employees regarding proper food preparation, inventory controls, policies and procedures, service, and health and safety regulations.
  • Ensured that all operational procedures and processes match current practice by all employees. Taco Cabana � Houston, TX 2005 - 2007 Manager
  • Enforced store policies and all aspects of daily restaurant operations and goals
  • Met and exceeded weekly projects for maintaining food and labor cost controls
  • Responsible for promoting and marketing for several stores in the region, resulting in higher sales revenue.
  • Managed all aspect of staffing needs, ongoing training, and the development of employees.
  • Conducted weekly quantitative reports for senior management. Taco Cabana � Houston, TX 2003 - 2005 Shift Manager
  • Due to my hard work and dedication, I was promoted to a management position.
  • Conducted all requests from management to improve the quality and efficiency of store processes.
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    Resume Overview

    School Attended

    • Gulf Shores Academy

    Job Titles Held:

    • Server
    • Waiter
    • Manager
    • Manager

    Degrees

    • PLS Check Cashers Management Training
    • Leadership and Management Training � Taco Cabana Leadership School
    • High School Diploma

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