Communicative Server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 19 years of experience serving up to 30 dinner guests at time in a busy restaurant.
Proactive, focused, and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service.
Skills
Food sales and promotion
Order accuracy
Hospitality service expertise
Wine service
High-volume dining
Guest relations management
Bill computation
Cash handling expert
Stocking and replenishing
Dining area cleanliness
Tableside service
Point of sale knowledge
Daily specials memorization
Menu memorization
Banquet coordination
Cash handling
Communication skills
Performance improvement
Education
, Expected in 6/2006Bachelor of Science:Human Services ManagementGPA:StatusGPA: 0
University of Phoenix, Expected in Bachelors:GPA:Status
, Expected in AA:Human ServicesGPA:StatusGPA: 4.2, Dean's highest honors,
Phi Beta Kappa honors society
Objective
To provide the public with excellence in dining service.
Certifications
State of California Certified Addiction Specialist (CAADE)
Drug and Alcohol Counseling Career Certificate (SRJC)
Food Handlers Certification
CPR and First Aide Certification
Work History
BissellServer
Chicago, IL, 02/201601/2020
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Served needs of more than 30 customers in busy restaurant environment.
FoodaAssistant Manager/Server
Frisco, TX, 06/201403/2019
Wait tables, take and fill to go orders Prep cook, Customer Service, Upselling.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
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