Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Communicative Server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 19 years of experience serving up to 30 dinner guests at time in a busy restaurant.
Proactive, focused, and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service.
Skills
Food sales and promotion
Order accuracy
Hospitality service expertise
Wine service
High-volume dining
Guest relations management
Bill computation
Cash handling expert
Stocking and replenishing
Dining area cleanliness
Tableside service
Point of sale knowledge
Daily specials memorization
Menu memorization
Banquet coordination
Cash handling
Communication skills
Performance improvement
Work History
02/2016 to 01/2020ServerBissell | Chicago, IL,
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Served needs of more than 30 customers in busy restaurant environment.
06/2014 to 03/2019Assistant Manager/ServerFooda | Frisco, TX,
Wait tables, take and fill to go orders Prep cook, Customer Service, Upselling.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
01/2002 to 03/2019Dining ManagerPacific Springs Retirement Community | City, STATE,
Wait tables, train new staff, Upsell, Customer Service.
Oversaw day to day activities of 16 employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
Monitored food preparation, production and plating for quality control.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Educated employees on menu updates and procedural changes.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Expected in 6/2006 to to Bachelor of Science | Human Services Management, , GPA: Status - GPA: 0
Expected in to to Bachelors | University of Phoenix, , GPA: Status -
Expected in to to AA | Human Services, , GPA: Status - GPA: 4.2, Dean's highest honors,
Phi Beta Kappa honors society
Objective
To provide the public with excellence in dining service.
Certifications
State of California Certified Addiction Specialist (CAADE)
Drug and Alcohol Counseling Career Certificate (SRJC)
Food Handlers Certification
CPR and First Aide Certification
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