Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Skilled food service professional offering expertise in order taking, money handling, and product promotion. Maintain a deep understanding of menu offerings to provide expert recommendations for any desire. Familiar with special dietary requirements such as food allergies and celiac disease.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events, and monitor routine dining room activities. Collaborative, hardworking, and efficient in prioritizing and handling simultaneous tasks.
Skills
Dining customer service
Menu memorization
Effective customer upselling
Liquor, wine and food service
Check payment processing
Prompt table clearance
Menu knowledge
High-volume dining
Price memorization
Food inspection
Special dietary requirements
In-depth food and wine knowledge
Conflict and dispute resolution
Safe food handling
Experience
Server, 03/2019 to Current Black Butte Ranch – Sisters, OR,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawers.
Operated POS terminals to input orders, split bills, and calculate totals.
Assisted individuals in selecting meal options, including entrees and desserts, and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol, and polishing silverware.
Discussed alternative selections with the chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Cleaned dining area between guests with efficient sweeping, glass washing, and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
Hostess/Food Runner/ Busser/ Expo/ Server/ Event Coordinator, 09/2016 to 01/2020 Bayfront Bistro – City, STATE,
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Managed guest expectations by relaying information regarding hours, wait times, and specials.
Set up and decorated menu marketing boards with current specials information and drink features.
Assisted kitchen staff with food counts by determining the number of items required for complete service.
Calculated charges, issued table checks, and collect payments from customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Checked menus to verify current selection availability and cleanliness.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
Answered customers' questions about hours, seating, current wait time, and other information.
Scheduled reservations, notified servers and managers of large groups in advance, and prepared to seat ahead of guest's arrival.
Greeted guests entering the restaurant and gathered information to seat groups or place on the waitlist, distributing pagers to waiting guests.
Hostess/Food Runner/ Busser, 07/2017 to 10/2017 Cantina 109 – City, STATE,
Inspected restrooms for cleanliness and availability of supplies 12-15 times per shift.
Kept tables neat, cleared away dirty dishes, wiped down surfaces, and refreshed glasses.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food, and monitoring potential avenues of contamination.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Made special accommodations for customers by collaborating with the front of house staff to move tables and adjust seating.
Walked through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Monitored the dining area to assess server capacity and accurately estimate wait times.
Answered phones politely and promptly, accurately recording and confirming reservations.
Answered telephone to provide establishment information and take party reservations.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Hostess/Server/Floor Manager, 02/2015 to 05/2016 Teresa Osaka Asian Bistro – City, STATE,
Kept tables neat, cleared away dirty dishes, wiped down surfaces, and refreshed glasses.
Calculated charges, issued table checks, and collect payments from customers.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered telephone to provide establishment information and take party reservations.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Set up and decorated menu marketing boards with current specials information and drink features.
Transported all dirty glassware and utensils from the dining room to the dishwashing area for proper cleaning.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education and Training
Associate of Arts: Business, Expected in 04/2021 to Florida Southwestern State College - Fort Myers, FL, GPA: Status -
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