Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Sociable Server offering fibe years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Skills
Menu Memorization
Food Safety Understanding
Liquor, Wine and Food Service
Dining Customer Service
Education and Training
Florida Gulf Coast UniversityFort Myers, FL, Expected in 05/2026:Environmental StudiesGPA:Status
Bettendorf High SchoolBettendorf, IAExpected in 03/2022High School Diploma:GPA:Status
Experience
PitfireServer
Pasadena, CA, 05/2020Current
Trained new employees to perform duties.
Provided exceptional service to high volume of daily customers.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented menus and answered questions regarding items.
Addressed complaints to kitchen staff and served replacement items.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques.
Served food and beverages to patrons and confirmed complete orders.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Filled condiments and napkin containers during slack periods.
Prepared checks, itemizing total meal costs and taxes.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Operated POS terminals to input orders, split bills and calculate totals.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Brought wine selections to tables with appropriate glasses and poured for customers.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Marriott InternationalFamily Nanny
Palm Beach Shores, FL, 01/202201/2024
Cooked nutritious meals to promote healthy diet and nutrition.
Organized and planned age-appropriate reading, crafts and music lessons.
Balanced schedules to promote optimal rest, play and educational periods.
Created nurturing, safe environments to promote emotional, social and intellectual growth.
Up Sky BarBartended/Server
City, STATE, 04/202208/2022
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Prepared checks, itemizing total meal costs and taxes.
Brought wine selections to tables with appropriate glasses and poured for customers.
Responded to ad hoc cleaning duties at end of shift.
Operated POS terminals to input orders, split bills and calculate totals.
Served food and beverages to patrons and confirmed complete orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Informed customers of daily specials and signature menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to high volume of daily customers.
Country Club Of PeoriaHostess
City, STATE, 08/201907/2020
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Greeted customers, answered questions and recommended specials to increase profits.
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