I am a member of the United States Army National Guard which displays my discipline and dedication. My job in the U.S. Army is an Information Technology Specialistwhich shows that I have experience with computers and technology. I am proficient in getting any job done and managing time. I am passionate, responsible, and motivated, with a drive for excellence. I have two years of front desk and secretary experience. Highly enthusiastic customer service professional with more than 2 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extremely dedicated in anything I put my mind to.I am hardworking, highly motivated, innovative, positive, ambitious, committed and flexible.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Customer service expert
Adaptive team player
System checks and troubleshooting
Hardware support and troubleshooting
Microsoft Office proficiency
Advanced clerical knowledge
Multi-line phone proficiency
Color and material application
Confidential Security Clearance
Cash handling accuracy
Minor in Computer Science
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
03/2016 to Current
ServerApplebee's － Hattiesburg, MS
Delivered exceptional, friendly and fast service.
Answered questions about menu selections and made recommendations when requested.
Recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Managed closing duties, including restocking items and cleaning area.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
07/2013 to 04/2014
Sales AssociateBelk － Hattiesburg, MS
Greet customers and determined their needs and wants.
Recommend merchandise based on individual requirements.
Answered customers' queries and concerns.
Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
Prepared sales contracts and accepted payment through cash, check, and credit card.
Assisted in display of merchandise.
Provided great customer service to customers.
Maintained neat appearance of fitting rooms.
Collaborated with a team to offer improvements and direction on others' projects.
Checked that merchandise was on racks and not on the floor.
Ensured that my department was consistently tidy.
Answer questions regarding the store and its merchandise.
Help customers try on or fit merchandise.
Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
Persuade customers to sign up for store credit card.
03/2013 to 03/2015
SecretaryPremier Window Tinting － Hattiesburg, MS
Designed unique print materials, including advertisements, brochures and logo designs.
Contributed ideas during strategic and conceptual brainstorming sessions.
Handled all paperwork.
Interacted with customers and received payments.
Ran errands needed for business purposes.
Handled bank account and bank information.
Ordered materials needed for business.
Receive and place telephone calls.
Schedule and make appointments.
Make photocopies of correspondence, documents, and other printed matter.
Prepare and distribute invoices to bill clients or pay account expenses.
Draft and type office memos.
High School DiplomaOak Grove High School － Hattiesburg, MS
Bachelor of Science: Interior DesignUniversity of Southern Mississippi － Hattiesburg, Mississippi
Minor in Computer Science
Expected Graduation Date is Dec 2018.
Technology | Interior Design | Arts and Crafts | Fitness and Health | Fashion | Traveling | Traveling | Community Service | Sports | Music |
Data Entry, Data Management
Strong Work Ethic
Volunteered at Southern Pines Animal Shelter. Graduated from Oak Grove High School with honors, Star student, and Mississippi Scholar. Member of the Track and Field Team, Beta Club, Spanish Club, Key Club, Fellowship of Christian Athletes, and Student Council. Served 2 years as manager of varsity basketball team. Received Golden Opportunity Scholarship to the University of Southern Mississippi.