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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
  • Registered Behavior Technician with experience implementing behavioral plans and designated interventions for children suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
  • Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to deliver proper care. CPR and First Aid certified.
  • Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for those needing care. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support.
  • Enthusiastic Registered Behavior Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
  • Social and Academic Development
  • Safety awareness
  • Emotional development
  • Communications
  • Leadership
  • Teamwork
  • Customer Service
  • Social skill development
  • Activity Planning
  • Meal planning and preparation
  • Problem resolution
  • Behavioral Management
  • Organization
  • Problem Solving and Analytics
  • Experience with special needs and disabled children
Work History
05/2019 to 05/2020
Server Heritage Hill Senior Community Weatherly, PA,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Take orders from patrons for food and beverages
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Roll silverware, set up food stations, stock side stations, set dining areas, and prepare for the next shift.
  • Cleaning duties to exceed sanitation regulations including sweeping, mopping, taking out trash, and sanitizing tables.
  • Provide patrons with information about local areas including giving directions, recommending local activities, and suggesting sites to see
12/2016 to 05/2018
Nanny Bright Horizons Family Solutons East Hanover, NJ,
  • Developed rapport to create safe and trusting environment for care that promoted self-confidence and strong self esteem.
  • Helped children maintain optimal health by overseeing medication administration.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting children.
  • Worked to improve and enhance children's lives through effective and compassionate care.
  • Kept household areas clean and well-stocked, ran errands, managed laundry, washed dishes and general upkeep of the home.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in record books.
  • Regulate nap time, therapy time and educational time.
  • Meet regularly with parents to discuss activities, development, behavior, levels of engagement, eating habits and more.
  • Observed children for irregularities and behavioral issues and work with parents to develop and implement discipline programs, daily schedules, and age-appropriate chores.
  • Supervise and assist with schoolwork
  • Develop and implement strategies to meet the needs of students with a variety of disabilities and needs.
  • Teach and engage children in socially acceptable behavior using techniques such as behavior modification and positive reinforcement.
06/2015 to 03/2016
Hostess Healthcare Services Group Bruce, MS,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took information about guests' party size, led to seating, offered menus and ensured guest satisfaction.
  • Helped servers by taking drink orders, running food, and rolling silverware.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating and other general information.
Education
Expected in 05/2020
Bachelor of Arts: Sociology
Coastal Carolina University - Conway, SC
GPA:
  • Majored in Sociology with a concentration in Criminology
  • Minored in Intelligence & National Security
  • Member of Community Activities Board and Leadership Committee
  • Dean's List 2019
  • Thesis: Rape Myth Acceptance, Victim Blame, and Typology Characterization of Rape Victims
  • Coursework in Psychology, Victimology, Social Justice, Social Inequality, Social Problems, Race and Ethnicity, Sociology of Death & Dying, Intelligence Analysis, Juvenile Delinquency, and National Security Strategy
Expected in 05/2022
Master of Science: Criminal Justice
University of North Carolina At Charlotte - Charlotte, NC
GPA:
  • August 2020-May 2022 (Anticipated)
Certifications
  • Registered Behavior Technician
  • CPR & AED
  • ServSafe
Internship

New Direction's Men's Homeless Shelter in Myrtle Beach

  • 2019 (May-August)
  • In charge of bicycle program to assist men in transportation needs
  • Assisted Case Workers
  • Logging in and out bicycles to those in need
  • Found discrepancies in earlier employee record-keeping
  • Secretarial work
  • Inventory of bicycle lot
  • Regulated returns and extension requests
  • Repaired bicycles as needed
Volunteer Work

Veteran Assistance

  • Caring for a paralyzed disabled veteran
  • 2018-2020
  • Duties: transportation, accompaniment to doctor's appointments, grocery shopping, cleaning, laundry, upkeep of the home, physical therapy

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Resume Overview

School Attended
  • Coastal Carolina University
  • University of North Carolina At Charlotte
Job Titles Held:
  • Server
  • Nanny
  • Hostess
Degrees
  • Bachelor of Arts
  • Master of Science

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