Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Which would make a great sales person.
Skills
Menu memorization
Check payment processing
Point of Sale (POS) system operations
Price memorization
High-volume dining
Liquor, wine and food service
Menu memorization
Effective customer upselling
Relationship management
Sales Techniques
Service prioritization
Regulatory compliance
Friendly
Money management
Team worker
Education and Training
Red BrickCassopolis, MIExpected in 01/2008 ā āGED: - GPA:
Southwestern Michigan CollegeDowagiac, MIExpected in ā ā:CNA - GPA:
Experience
Kohler - Server Memphis, TN, 01/2017 - 05/2020
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Provided exceptional service to customers per day at establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Upsold customers and optimized table-turns to outperform average sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted newly seated guests quickly and efficiently.
Processed customers' payments and provided receipts.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Not only server but server trainer. I trained multiple people while at Re-Petes
Kohler - Server Menomonee Falls, WI, 07/2016 - 01/2017
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
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