Service-oriented Bartender/ Server skilled in dining, kitchen and cleanliness standards. Dependable, quality-focused and efficient with 8+ years of experience in restaurant operations. Cheerful and always ready to help team members by taking on additional tasks. Follow all safe service regulations. Possess dynamic presence and enthusiasm to enhance customer experiences. Focused and efficient team member knowledgeable in food safety and sanitation guidelines.
Skills
High-volume dining
Hospitality service expertise
Daily specials memorization
Wine service
Order accuracy
Tableside service
Order delivery practices
Point of sale knowledge
Food and beverage pairings
Food sales and promotion
Dining area cleanliness
Stocking and replenishing
Beverage preparation
Sale expertise
To-go order preparation
Cash handling expert
Guest seating arrangements
Menu memorization
Bill computation
Food preparation and safety
Cash handling
Communication skills
Food running
Table setting
Food preparation
Menu presentation
Table setting knowledge
Food station setup
Ordering procedures
Guest relations management
Education
Iowa Falls - Alden High SchoolIowa Falls, IAExpected in 05/2010High School Diploma:GPA:Status
Iowa Central Community CollegeFort Dodge, IAExpected in 05/2012Associate of Science:PsychologyGPA:Status
Work History
Merritt Athletic ClubsServer
Owings Mills, MD, 08/201812/2018
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Checked identification to enforce age requirement for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Ground Round Grill & BarBartender/Restaurant Server
City, STATE, 02/201706/2018
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Developed new signature cocktails to support bar marketing brand and increase profits.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Closed out cash register and prepared cashier report.
Implemented drink prep procedures that reduced wasted stock.
Set up bar for operation, obtained cash bank and stocked service bar.
Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Hickory Park Restaurant CoServer/ Server Trainer
City, STATE, 04/201402/2017
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age requirement for alcoholic beverages.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Prepared beverages and filled food orders for customers.
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