Motivated Server with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Devoted Merchandiser with three years of experience and thorough knowledge of product display and delivery. Personable but quiet and hardworking with good memory for products and display techniques. Proven history of great time management.
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Skills
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Accuracy
Order Delivery Practices
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Food and beverage pairings
Sales expertise
Dining area maintenance
Beverage preparation
Point of sale operation
Front-of-house display creation
Menu presentation
Food running
Banquet coordination
Performance improvement
Food station setup
Cash Handling
Item promotion
Food preparation and safety
Food spoilage prevention
Price tagging and shelf labeling
Competitive Pricing
Sales Reporting
Inventory Tracking
Reading planograms
Merchandising displays
Reliable and punctual
Planogram design
Retail sales professional
Interior and exterior displays
Overstock management
Stocking and replenishing
Product knowledge
Work History
05/2021 to Current
Server Omni Hotels – New Haven, CT,
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Prepared beverages and filled food orders for customers.
Bussed and reset tables to keep dining room and work areas clean.
Noted special patron requests and followed up with kitchen to confirm delivery.
Increased sales significantly by upselling higher-end products to customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Processed orders and sent to kitchen employees by Action.
Answered customers' questions, recommended items and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Stayed up-to-date on menu changes to help customers make food choices.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Asked customers for feedback, solved problems, provided additional items and Beverages throughout meal.
12/2020 to 01/2021
AVPGuaranteed Rate, Inc. – Paoli, IN,
Drove short-term and advanced promotional planning processes.
Completed on-time deliveries by choosing best and most efficient routes.
Fostered positive working relationships with regular customers.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Operated vehicle safely in highly congested areas with no traffic violations.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Loaded truck and properly secured items to prevent damage for deliveries.
Delivered packages to customer doorsteps and business offices.
05/2019 to 08/2020
ServerOmni Hotels – Chicago, IL,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Bussed and reset tables to keep dining room and work areas clean.
Noted special patron requests and followed up with kitchen to confirm delivery.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Prepared beverages and filled food orders for customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Checked identification for minimum age for sale of alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Served Type, Type and Type beverages and offered refills.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept track of event finances, including initial deposits, due payments and final balances.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Managed event contracts, including estimates, event profiles and post-event summaries.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed up-to-date on menu changes to help customers make food choices.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Checked guests' identification before serving alcoholic beverages.
Answered customers' questions, recommended items and recorded order information.
Trained incoming staff on restaurant practices and procedures.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Expected in 06/2011 to to
High School Diploma: Nelson County High School - Lovingston, GPA: Status -
Expected in to to
: Psychology Ferrum College - Ferrum, VA GPA: Status -
Expected in to to
: General Studies Central Virginia Community College - Lynchburg, VA GPA: Status -
Expected in to to
: Psychology Virginia Commonwealth University - Richmond, VA GPA: Status -
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