Server Resume Example Company Name

SERVER

Professional Summary

Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. I'm also an organized server experienced in a high volume restaurant environment. I'm always seeking ways to contribute to customer satisfaction, business operations and team needs. I am successful at keeping tables turning over efficiently to boost volume and sales opportunities. I am a dependable waitress with over 3 years of experience providing efficient, high-quality customer service to guests in restaurant settings am definitely the friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Work History

Company Name - ServerCity, State03/2018 - 06/2019

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Provided continuous evaluation and feedback to server employees.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
Performed complete opening, closing and shift change dutiesto keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Company Name - ServerCity, State05/2017 - 03/2018

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Company Name - Server/Bartender TrainerCity, State07/2019 - Current

Unsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. I am always able to up sell items to help the company gain better numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. There is always 100% satisfaction in my service because I am able to adjust food and drink orders to specific guest that makes sure they are always fulfilled when they leave the building.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. When building a specific order to guest it is always necessary to speak to the kitchen to be reassured everything comes out as planned.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings. As a bartender in a large bar with 130 beers on tap I am able to describe flavors in drinks and work to personally cater a drink to specific guest.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations. This allows for better service and corrections to mistakes if needed.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity. This allows the restaurant to work more efficient and be well rounded allowing every guests experience to be fulfilled.
Greeted and maintained relationships with regular customers. I have a consistent group of regulars who began their journey as new comers and are now coming into the restaurant on specific days to get great service.
Closing server who is able to make sure the restaurant is running efficiently on a Friday or Saturday night. Makes sure there is no dissatisfied guest and helps everyone on the floor when someone is, what the industry calls "weeded" or in need of a hand.

Skills

Food sales and promotion
High-volume dining
Guest relations
Order accuracy
Hospitality service expertise
Menu memorization
Tableside service

Communication skills
Performance improvement
Group and individual instruction
Employee mentoring
Food tray carrying
Restaurant procedures knowledge

Education

2017Hillcrest High SchoolCity, StateHigh School Diploma

Richland CollegeCity, State

Certifications

TABC Approved
Texas Food Handlers Certified

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Server Resume Example

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